Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[zekealeke]

Hi!

The section I'm trying to sell tickets for (C115) shows up on the venue map but does not show up in the drop down when selling tickets. Any other event at this venue shows the section as C115 on the map but all tickets listed under it are shown as 115VIP. My tickets explicitly state C115 though, and when I tried to list them as 115VIP to mimic the other events/sellers I was contacted by Stubhub (and charged $200) because my listing was inaccurate. Stubhub said they would update the event to have C115 listed as an available option but that hasn't happened so I'm hoping to get some resolution through here.

Thank you!

[TeamStubHub]

So sorry for the trouble there. We'll follow up with our mapping team to make sure that it's corrected as soon as possible. 

[lotus_gaymarie]

Event: America 07/07/23 8PM

Kindly add General Admission on the event map.

Link to the event from Stubhub:
https://www.stubhub.com/america-canyonville-tickets-7-7-2023/event/151684734/

Link to the event from the primary ticket provider:
https://www.etix.com/ticket/p/3585159/america-canyonville-seven-feathers-casino-resort?country=US&la...

Thanks!

[angeldulce18]

Hi Team,

Please update correct section name from Floor to Nord section on Stubhub event map.

Stubhub Link:

The Cure Tickets - StubHub

Primary Link:

Tickets for The Cure June 17, 2023 Montreal, QC | Ticketmaster

[purephase]

The Sisters of Mercy

May 19, 2023

The Sisters of Mercy Tickets - StubHub

MY LIFE WITH THE THRILL KILL KULT - “Evil Eye Tour 87-97, All Ages Tickets | Portland, OR | McMenami...

different event but same map

[lotustixtemple]

Hi Team,
Seeking your assistance to please update incorrect Stub hub event map.
Event Name: Bikini Kill
Venue:Miller High Life Theatre|Milwaukee, WI
Event Date & Time: Apr 19, 2023, 8:00 PM
Stub hub Link: https://www.stubhub.com/bikini-kill-milwaukee-tickets-4-19-2023/event/104439527/?clickref=1100lwI3xq...
Primary Link: https://tix.axs.com/XQHUIAAAAABFbeRzAAAAAAAN%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fE1BhYnN0IFRoZWF0ZXIgR3JvdX...

 

[JONA]

Hi Team,

Kindly add correct map on StubHub for this event Rick Springfield 05/11/2023 to match the map on the primary market with link and photo below for reference:  https://tickets.discipleevents.com/e/rick-springfield-live-in-roosevelt

Thanks,

Jona

[JONA]

Hi Team,

Please add StubHub map for this event  Chris Botti 07/13/2023  with  photo  below for reference:

Thanks,

Jona

[Mauflores]

Hi Team,

Please update the map for this event and make it interactive:

Eddie Griffin (21+ Event)
San Jose Improv San Jose, CA
Sat, Jun 24, 2023, 9:30 PM

Stubhub Link: https://www.stubhub.com/eddie-griffin-san-jose-tickets-6-24-2023/event/151386235/?clickref=1011lwIFR...

[lotus_gaymarie]

Event:  Maoli 05/05/23

Kindly add General Admission 21+

Link to the event from Stubhub:

https://www.stubhub.com/maoli-albuquerque-tickets-5-5-2023/event/151648876/?quantity=2

Link to the event from the primary ticket provider:

https://tickets.holdmyticket.com/tickets/402022?_ga=2.253621129.1012400180.1681919737-405173851.1681...

Thanks!