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Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

*These changes can sometimes take up to 48 hours to complete.  

This thread is only for events with incorrect info.

 

Please use the Event Request Form for events not on-site and the Map Errors on Site form for events with an incorrect map rather than posting your event details on this thread directly. If an event has incorrect event information, you can definitely post that on this board. A moderator will be sure to review the post, escalate it, and then remove it after the request has been submitted. 

ticketmvp
Headliner

Chase Rice on 5/21 does not have sales restrictions

Chase Rice on 5/21 at Salem Civic Center does not have pod selling and sales are not restricted on the primary ticketing site. Also, the show is entirely general admission so the pod restrictions don't apply. Please have the sales restrictions removed.

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the1975tix
Pit Crew

Re: NEW Incorrect Event Info

https://www.stubhub.com/dylan-scott-des-moines-tickets-5-13-2021/event/104607027/

 

Dylan Scott Tickets (Rescheduled from April 30, 2020 and July 16, 2020)
Thu, May 13, 2021 • 8:00 PM at Woolys Des Moines, Des Moines, IA

 

Rescheduled for 

Fri, July 9, 2021, 8:00 PM CDT

Doors at 7:00 PM

 

https://www.eventbrite.com/e/dylan-scott-tickets-92054540609

 

https://twitter.com/Woolysdm/status/1390023067926253571

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ticketmvp
Headliner

Re: NEW Incorrect Event Info

The Nascar Cup Series on August 8 at Watkins Glen International is named the Go Bowling at the Glen. Please have the event name updated.

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ticketmvp
Headliner

Aaron Lewis on 5/22 is only partially set up for social distancing selling

Aaron Lewis on 5/22 at Ozarks Amphitheater is not set up correctly on StubHub. As per TicketmasterImportant Event InfoLower Bowl (Sections 101-105) are standard reserved seating. Upper Bowl (Sections 201-205) are socially distanced seating. Please have this corrected on StubHub.

 

Screenshot of Tickets _ Aaron Lewis - Camdenton, MO at Ticketmaster.jpg

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helpme
Pit Crew

Re: NEW Incorrect Event Info

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ticketmvp
Headliner

Charlotte Motor Speedway has removed COVID restrictions

Charlotte Motor Speedway has removed all sales restrictions for all events in May and beyond. The following events need to have sales restrictions removed on StubHub:

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ticketmvp
Headliner

The Verve Pipe on 5/25 has no social distancing requirements

The Verve Pipe on 5/25 at Sony Hall does not have social distancing requirements and tickets are not being sold in pods. Please remove this sales requirement on StubHub.

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HorrorPrincess
Waterboy

Re: NEW Incorrect Event Info

The Star Wars Celebration was moved from August 2022 to May 26-29 2022.

https://www.stubhub.com/star-wars-celebration-anaheim-tickets-star-wars-celebration-anaheim-anaheim-... 

https://www.starwars.com/news/star-wars-celebration-anaheim-2022-dates-changing

It was rescheduled sooner. Will this affect my tickets arrival? It still says that they will be delievered in August.

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D12345
Zamboni Driver

Re: NEW Incorrect Event Info

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matti58
Pit Crew

Re: NEW Incorrect Event Info

Straight No Chaser, December 29, 2021 at the San Jose Civic:

https://www.stubhub.com/straight-no-chaser-san-jose-tickets-12-29-2021/event/104851116/

 

As per the venue's website, all patrons are required to wear a mask. 

https://sanjosetheaters.org/safety/

 

Could you please update the Stubhub event page to note that additional health protocols may be required for entry?

 

Thanks.

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