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MT509
Coach

Buyer accepted ticket transfer but now says he cant access the tickets.

Hello @TeamStubHub 

 

I sold 4 tickets on May 3rd, 2024 that were mobile transfer tickets. I sent the transfer request on that same day, May 3rd, 2024. The transfer request was accepted by the buyer that same day, May 3rd, 2024. Now I am getting an email from StubHub saying that the buyer is having a problem accessing the tickets. The email is asking me to re-transfer the tickets?? .... I already transferred the tickets and the buyer accepted them, therefore I can not re-transfer them.

1 REPLY 1
benz818
Umpire

Re: Buyer accepted ticket transfer but now says he cant access the tickets.

Reply to the email with screenshots of two emails: 1.showing you transferred, and 2. showing they accepted. 

 

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