Buyer has not accepted ticket

[ejhurte]

What should I do if the buyer does not accept the ticket I transferred a few days ago? I sent it from a different platform and it's still showing that the buyer has not accepted when I log into my account.  I used the email provided by StubHub.  I am supposed to transfer the ticket by 1/26/2024.

[Melpik · Accepted solution]

Hi @ejhurte 

If you transferred the tickets to the correct email address (keep the email you received on transfer) you will be paid 5-8 business days after the event even is the buyer never accepts.  I find that buyers either accept immediately or shortly before the show.

[Brace]

Just make sure you confirmed the transfer as well on the Stubhub site.

[psuaud83]

What do you mean by ci firm the transfer?

[psuaud83]

confirm

[Melpik]

Hi @psuaud83 

If you go to your open sales in your account, look to the right of your sale and there should be a drop down with see actions.  Choose confirm.  It will ask you how you transferred (Ticketmaster, AXS etc) and a few other questions. Choose the service, answer the questions and confirm the transfer.  Also keep the email you receive when you transfer the tickets for your records.