How to transfer VIP vouchers to the buyer?

[charityaes]

I transferred four concert tickets to Stubhub from Ticketmaster.  The price I listed the tickets on Stubhub includes the additional price I paid for the VIP parking and cabana package that are included in these tickets but you need the VOUCHER to get these things at the concert!  Ticketmaster allowed me to transfer the tickets but it says the vouchers are not transferable.  (frustrated emoji)  My Stubhub listing is currently priced for and showing these extra features.  If Ticketmaster won't allow me to transfer the VIP vouchers to Stubhub, is there another way others have used to get the vouchers to the buyers, or communicate I have them, or will I be forced to undersell these tickets and remove the extra incentives? I'm not a scalper.. something came up that won't allow me to go to this concert (Alanis Morissette) and I need to recoup my money. Thank you for any assistance.

[bossfan · Accepted solution]

VIP benefits are usually not transferable so I think you need to remove the benefits from your listing and sell them for a competitive price that does not include the VIP stuff.

[charityaes]

Thanks for your reply. I removed the extra features. Don't want to advertise something I can't  provide. I'll look for another way to get the vouchers to the buyers if I have a way of contacting them. What a waste. 

[bossfan]

It is against terms to contact the buyer directly.  Perhaps you should call Stubhub 866-STUBHUB and see if they can help you with a way to get the voucher to the buyer.

[kathyarents]

I have the same issue. Just tx'd tickets from Ticketmaster (that weren't allowed to be sold) via StubHub. Have a VIP component. I don't have vouchers, but they are supposed to send me an email a few days before the show. Were you able to get the VIP items to the buyer? I priced mine without that, so all good there, but I sure hate for them to go to waste!