I just bought tickets to an event and attempted to relist them using the "Relist your tickets" button. I noticed that the button is no longer there on any of my Stubhub orders. If I clicked on the "Download my tickets" button to accept the tickets from Ticketmaster, there IS a "Sell your ticket" button on that screen. But, rather than relisting them without fees, it takes you to the screen where you start a completely new listing. Not a relist.
I called Top Seller support and was told that the relist feature is no longer available on all orders and they couldn't tell me why or which orders if any it will be available on. For now, none of the orders in my account have the relist button.
Mainly just giving other sellers a heads up here, since that may no longer be an option. But also curious if anyone else has noticed this.
One side note - Previously you were protected by using the relist button if you relisted tickets from a Stubhub purchase, but never received them. I'm wondering if that will change as well.
Thanks for the heads up. I just ran into the same thing and after about a dozen calls/emails/chats, I got the response below. This must be a new thing because never had issues relisting tickets in the past. Pretty disappointed though, to say the least
Unfortunately, the option to relist the tickets without any fees only applies before the seller has fulfilled the order. In this case, the seller has already sent the tickets to you so that is why you are unable to relist the tickets without any fees. This order is already complete so you must manually relist the tickets.
Yeah, on my account at least, I've actually had the issue they described to you for a very long time. It's only for mobile transfer tickets. Once they've been transferred, I haven't had a relist button show for a really long time. It does however continue to show when PDF tickets are delivered and I believe they type of transfer where Stubhub automatically forwards the ticket transfer to the buyer. Leads me to believe this is more of a bug that was never fixed, but who knows.
But, the weird thing with the order I wrote this post about: I tried to relist right after purchasing and BEFORE the tickets were delivered, but it still wasn't possible.
No idea what the intended behavior is, if anything actually changed or if these are just random bugs.