CUSTOMER SEVICE IS USELESS - DO NOT BUY FROM STUBHUB

[miguel1avila]

I purchased tickets on 1/30/2025 and we are now on 3/12/2025, it's ridiculous that StubHub does not hold up to their "FanProtect Guarantee", it is a lie!  I tried to work with StubHub to get comparable tickets, that did not happen and when I read all the horror stories and began to have the same experience, I asked for a refund on 2/21 which did not happen either.

Here is the latest message from StubHub still pretending like they are actually doing something, I have now been forced to open a case with my Credit Card and the Better Business Bureau.

From StubHub Today:

Thank you for your reply. I apologize for any concerns regarding your order. If this is related to order #5533XXXXX, I can confirm that the refund was initiated on February 21, 2025. Please note that it may take up to 8 business days to reflect in your account. The refund was processed to the same payment method used for the purchase: VISA ending in XXXX. If you have any further questions, please let me know.

[unhappycustomer]

i've been dealing with the same issue except I received the refund instructions from their support by email a month ago now and they haven't accepted the ticket transfer and have also stopped responding to my emails.

I've called probably 6 times and it seems like each time I talk to someone they put me on hold for 20-30 minutes, sometimes request to call me back after an hour to "look into it" and the come back and tell me to not worry because i'm backed by their "guarantee".

The last time I talked to support they just sent me a form to file a NEW complaint when i've already gone through the entire process multiple times and have the refund instructions email correspondence which is tied to the order number.

I'm planning to just contact my bank and initiate a charge back on my credit card and give them all of the evidence and let them deal with it.