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Topics with Label: Mobile Tickets

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 16 Replies
  • 13170 Views

Order Help

Bought tickets for Rage Against The Machine in North Carolina and It got postponed until next year. I will no longer be living there, what can I do?

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Ticket refund

Hi.Back in February I perchanced two tickets for the Chris Stapleton venue for August 1st of this year. As everyone is aware, covid-19 put a damper on everyone's plans and Chris Stapleton canceled the rest of his tour and rescheduled his shows for ne...

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Postponed tickets

I had an event postponed by coronavirus that has recently been rescheduled, but my Stubhub account says the tickets have expired (ie. it shows the event as already having occured) and the new tickets for the since rescheduled event are not appearing....

Mobile tickets

I purchased mobile tickets back in February for a concert in July. I have yet to receive the transfer email for the mobile tickets. How long does this actually take?

NBA tickets not appearing on axs

Hello- I bought NBA tickets that were to be delivered on AXS/Flash Seats. The season was suspended before the game occurred. I understand that we have to wait to learn the NBA's decision on the season before knowing if the game will be postponed (and...

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Postponed Show Lost Tickets

I bought tickets and the show the was cancelled bc of corona virus. I was told to hold on to my tickets. As of now, the concert would’ve already happened so the tickets are not showing up so when I go to the rescheduled concert I won’t be able to sho...

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Buying/Selling tickets/refunds for Covid-19

Hello, I have a question with the refund policy in stubhub credits. So I bought and sold tickets on here and or ticket master. If i bought tickets from another person for a value higher then face value and the concert is canceled.. how does that work...