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Topics with Label: Mobile Tickets

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Ticketmaster screenshot

I bought tickets to an event and the tickets are just screenshots of ticket master tickets with a QR code. I don’t know how true it is but I read ticket master tickets don’t work if they are screenshots. So are my tickets actually legit ? Has anyone ...

Euro Cup 2021

I purchased four tickets to an EuroCup match. 1/ What is the policy if the games occur as planned but with only limited fan capacity (example: 25% max attendance). 2/ The tickets i bought are mobile delivery and as such I have not received them yet. ...

Smart phone tickets

I am very frustrated that most tickets need a smart phone. We are an older couple and don't have data packages on our phones because we have a computer at home. Any of the good seats that we want to purchase for a Nascar race is by smart phone. There...

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canceled event

Bought 3 tickets for Action Bronson last Feb. and just now receieved the show canceled email. Tickets dissapeard from both Stubhub and AXS with it showing like i never even bought them. ended up calling Wells Fargo to dispute my charge now since i ha...

No access code.

I purchased tickets yesterday and received an email informing me that my tickets are ready to view, but I have not received an access code. A message stated the access code should be in an email I received once I made the purchase. I checked all thre...

Mobile ticket not transferred on time

My confirmation email says that the tickets I purchased would be delivered on 12/30 by end of day, but it's 12/31 at 7:33 PM and I still have not gotten the mobile transfer request. The event is tomorrow afternoon and it's getting close. Most of the ...

Purchasing Tickets

I am trying to buy tickets to a football game on Craigslist and the person selling me the tickets are wanting to transfer them to me via my Stubhub account. Is this safe and legit and am I covered if the tickets don't work when I arrive to the game? ...