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Topics with Label: Mobile Tickets

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

Missing tickets

Purchased tickets last night for Abba London show…they haven’t shown up in my email. Show is just hours away…how do I rectify this?

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Ticket ready date the day of the show????

My ticket ready date on the orders page is the same day of the show. When I click on the "Why the wait" info link it says I should get the tickets by the end of the day on the ready date. But it's an 8pm (EDT) show! That means I could get the tickets...

  • 3 Replies

Cannot view Tickets

Purchased tickets this morning for an event next week. The order has processed but I continue to see an error message when trying to view my ticket on the app.

No tickets available?

When I click on the Demi lovato event Oct. 30 2022 at Hard Rock Live Hollywood it says there are no tickets available for the event even though I have a few tickets listed. I think there may be a glitch on this event.

Expired Coupon Code

I have an expired coupon for $317 (I only found this out assuming the cash would have been refunded). Does anyone have an idea where I could get the valid date extended? I'm getting this not helpful response from @TeamStubHub

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Are nfl barcodes reissued?

Hi,I was wondering: I bought an NFL Ticket and I’ve gotten this „changing“ barcode. Does the person that sold me the ticket still have the same barcode and could in theory still use it? Or did Stubhub/NFL issue me a new barcode that only I have?