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Topics with Label: Mobile Tickets

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 237 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 24 Replies

Hmm something went wrong Error. Help!

I cannot get my tickets from the get tickets button.. it has been this way since I purchased them back in November.. as its getting closer to the concert date and the fact I already sold the tickets. (Unable to attend) I would very much like to final...

Adding tickets to Apple Wallet

I recently bought SF Giants tickets, specifically on Stubhub because in the past, when I would purchase ticket I would be able to download them to my Apple wallet. With my most recent purchase of ticket I am unable to do so. Does stub hub no longer w...

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No email to accept tickets

Does anyone know how long to wait before you get the email to accept tickets? I ordered on dec 9th, and my status tells me I need to accept the tickets. I’ve followed all the help lines, and I simply don’t have it. How do you request one? Thanks!


I got an email saying not to forget to accept my tickets. I never got the email to accept them I have followed all the steps to get them and still can not. I have never had trouble getting my tickets. I can not get these. All I can see is my order.

Accepting tickets

When trying to accept the tickets I get an "oops, something went wrong" message. My event is tomorrow night. The email says accept tickets and when I vlick it just pulls up the barcode. Stubhub sent me a message I have not accepted yet. Please help

Mobile Transfer Email

I received an email from Stubhub saying my order was processed and the seller would be transferring the tickets. I then received an email saying my tickets were already transferred- but I never got the email asking me to accept the transfer. Anyone e...

Transferring tickets

I need to transfer tickets to a friend. I am giving the tickets to them, not selling them. online directions tell me to use the ellipsis on the mobile app to do so, but no option to transfer/email/text exists under the ellipsis. i have been on hold o...

  • 2 Replies