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josierae
Waterboy

Wrong tickets delivered

Any advice? We purchased tickets and immediately noticed the seller sent wrong seats, with an obstructed view. Have contacted customer service every day for 3 days only to be told we have to wait for the seller to respond. They assure us we will get our purchased tickets, comparable/better tickets or a refund. But they won’t actually do any of these things. Or let us talk to a manager, or give a timeline for when we can expect a resolution. I’d be happy with any of the solutions listed above but they aren’t coming through with them. What next?
1 REPLY 1
bossfan
Olympian

Re: Wrong tickets delivered

Sorry but nothing is next. You’re communicating with Stubhub and that is all you can do for now. Unless you want to dispute with your credit card company.
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