Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 19 Replies
  • 24495 Views

Stolen Tickets

UPS delivered my tickets to the front door. Before we could retrieve them, someone else took them. Is there anything StubHub can do to replace the stolen tickets?

Tickets say they aren't tickets

I purchased tickets to a football game in September. I recieved an email from Stubhub saying my tickets were ready a few days ago. I then went into the app and clicked to view my tickets. When I do, no tickets appear, just a letter from football team...

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Cant find my tickets. Maroon 5 Fenway

Trying to figure out if I can use my original down loaded tickets for Maroon 5 that was originally scheduled for June 24th, 2020. Now scheduled for Sept. 12th, 2021. I logged onto my Stub Hub account and says no tickets because bought over 12 months ...

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Refund

Hi,Please some one help me that if I didn’t attend to the football event because I never receive the time of this event. Because it is always show that the time is TBD. So I didn’t know the time of the event. We never attend the event. How can we get...

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Can I transfer my ticket to Ticketmaster?

I purchased tickets here and I was told from someone that had purchased tickets from StubHub that they could transfer their tickets to Ticketmaster.I know that they send emails here after you purchase tickets and I had accepted my tickets but I don't...

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Received wrong ticket PDF (wrong date and venue)

I purchased a ticket for Yung Gravy's event in Oxford Mississippi on 10/15/21, but the PDF I received is for his concert in Chattanooga on 10/13/21. Can anyone help me resolve this? I'm not sure if I just got the wrong PDF or if StubHub is trying to ...

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