Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 148 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 27 Replies

How can I get tickets shipped earlier?

I'm looking at two $750 tickets for a NYC play in April. Most tickets in this price range are UPS only arriving at least 2-3 days prior to event. I will leave for my trip two weeks prior to event in NYC. I want to buy but I am afraid of commit $1500 ...

Tickets not showing up on Apple Watch

My tickets that I bought are showing up on the app (and website) but not on my watch. Tried rebooting both devices, re-installing the app on both phone and watch but nothing so far. Anybody got a clue on how to get them to show up on the watch?

  • 1 Replies

Tickets w/o specified seats

I was interested in buying tixkets for a Steelers game. The tickets in question have a specified row, but not specified seat numbers. This makes me question the validity of the tickets. Has anyone else ever dealt with this? And any suggestions on how...

TIckets are not available?

I purchased two separate orders of tickets for an event. One order was available to print and download immediately and the other is not available and does not give a date the tickets should be available. Why am I being charged for tickets I do not ha...

Why wasn't I given VIP access?

It's clearly noted on the ticket, though it wasn't disclosed on the listing "VIP Meet & Greet". When I went to the event, they did not allow me into that area. What are my options here?

by Moderator Moderator
  • 2 Replies
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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