Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

Hamilton at Playhouse Square in Cleveland

Last week I could look at my 4 tickets in the stub hub app and they showed all details including seat info etc along with 4 QR codes. Today I looked at them and there is no written info other than “playhouse square” and 4 QR codes. Is this okay? Or i...

Bears tickets barcode problem.

In early July I purchased three tickets for the Bears v. Bills preseason game for 8/30 and the tickets still can't be uploaded on the app. I was told there was a barcode issue, but I haven't been given any clear information on when the issue will be ...

  • 6 Replies

Buying fees unclear on season tickets

Can’t quite get what the fees I’m seeing for buying season tickets.Price is $4,099Total fees: $948.02Those fees are more than the 10% buying fees.Can someone explain the details of the fees. Don’t see the details for it.Thanks

  • 1 Replies

No name tickets!

The tickets I received for tonight have no name on them! Does this indicate that they may be fake? Can I please get someone to confirm with me the legitimacy of these tickets. Thanks


I never recived an email about my moblie tickets. i ordered paper tickets to be sent to me but i haven't gotten an email saying they have been sent. but looking at my account it says mobile tickets are ready and to check my email but nothing had been...