Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 33 Replies

Piggy back seats sold over adjoining ones

I just bought 2 tickets from a seller who had 4 contiguous seats in 2 rows. When I entered my request for 2 tickets, I could have sworn it said I was buying 2 tickets in the same row, but the reciept showed I purchased the same seat number in each ro...

  • 1 Replies

Where can I get my ticket?

I bought a ticket.'Your tickets have been transferred' The e - mail was written. Open your "Your Ticket Transfer Offer" email. Click or tap "Click here to accept tickets." Follow the link and create (or log in to) your account. Remember to use the sa...

by Croxt
  • 3 Replies

Parking Pass

I purchased 2 tickets to the Cowboys vs Redskins game today. It said it came with a parking pass. I don't see it when I printed the tickets.

Should I have received an email?

I am new to using Stubhub, so I may be worrying over nothingSome time ago, I ordered tickets to 4 NHL games. 2 are currently showing as not available yet, which is fine. The other two are showing as readyonline and delivered on the app.Of those two, ...

  • 8 Replies

Missed the Code

Had a code for 10% off pop up while on the site, but I closed it on accident. Now i can't find the code or get that pop up to show again. Where can i see current codes? I want to buy right now, so the whole email sign up thing is not the solution I'm...

Release of tickets

I bought my cousin 2 tickets for tomorrow's game in CLE. I am a first time user and they are in my account, but "not yet released." IT says they should be released today-- game is tomorrow. When should they be downloadable?

  • 1 Replies