Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 16 Replies

Great customer service situation

I recently bought day of show tickets from Stubhub. Arrived at the venue was scanned in and found my seats. A few minutes later a couple showed up with tickets for the same seats. Since I purchased via Stubhub secutiry automatically declared that my ...

  • 1 Replies

Ligitamacy of my tickets?

Hello, I bought tickets to KCON(day 2) a few weeks ago and while looking at my tickets there are a few things that make the tickets not look legitimate. For example, the tickmaster copyright date is old and also the fact that there is no name on the ...

Tickets Not Ready

After my order confirmation email, I haven’t gotten the two other emails I was promised so I can claim my tickets. The initial email said I should have been emailed by the end of the day 6/16 but it’s now 6/17 and also two days after the ready by dat...

  • 1 Replies

Concert Ticket Questionable

I just purchased 2 tickets for a concert this summer, when looking at them the section and seat font are overlapped and this concerned me about the quality and legitimacy of the ticket. I was wondering if someone could varify or take a look at these ...

Policy Loophole: Tickets released on event day?!

I purchased tickets for an event on 11/10/18 that starts at 7pm. The order states the tickets will be ready to print ON event day 11/10/18 and according to StubHub’s policy, the seller has until 11:59pm on the promised delivery day (their definition ...

  • 3 Replies