Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 3 Likes
  • 56 Replies
  • 52560 Views

Bill Me Later

Hey, I purchased tickets and used PayPal but it charged my credit card where I wanted to use the Bill Me Later functionality. I spent a lot of money and wanted to make interest free payments for 6 months versus putting it on my already high balanced ...

  • 1 Likes
  • 1 Replies
  • 2736 Views

Front row tickets

I often like to buy front row tickets to shows, but sometimes the seat numbers will not be provided. Is there a way I can request the seat numbers?

Why wasn't I given VIP access?

It's clearly noted on the ticket, though it wasn't disclosed on the listing "VIP Meet & Greet". When I went to the event, they did not allow me into that area. What are my options here?

by Moderator Moderator
  • 0 Likes
  • 2 Replies
  • 3607 Views

Why do I need an ID to get in?

I recently bought some tickets on the website, and on the venue's website, it says the tickets must match the name printed on the tickets. My name is not on my tickets. Will I still be able to get in to the show?

by Stubber
  • 1 Likes
  • 2 Replies
  • 2995 Views