Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 139 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 25 Replies

NFL tickets on stubhub

I saw that NFL tickets are now like NCAA and MLB tickets in that you list them on Stubhub using barcodes instead of uploading PDF. Does this mean that now all NFL teams tickets can be mobile friendly? I know in the past, there were a few teams that d...

extra ticket

so i boguht an edc ticket and it got cancelled so i got an email from stubhub saying they found replacment tickets and that "not only will i be going but found better seats" and now my receipt says I have a quanity of 2 tickets, did they give me an e...


Trying to buy 7 tickets on 7/28 in MD in the 400 section, all seating next to each other or directly behind but I can not online due to the amount of seats. Please Help?

Ticket Delivery - Barcode Tickets

So I bought some hard tickets for an event in July. The show starts on July 20th but it says that my tickets won't arrive until July 18th. I was planning to leave early to camp for a few days before the shows. What are peoples expereince with tickets...

Mobile Ticket Delivery By Date Changed

I ordered tickets that are delivered by “mobile ticket”. The “delivery by” date was previously set for 4/22/18. Today is 4/23/18 and when I check the ticket status the “delivery by” date has changed to 4/27/18. The event is on 4/29. Has anyone experi...

Ticket transfers from unexpected source

I got the email today that my tickets were ready and that I'd be getting the email from the venue. Instead, I got two emails from a personal email (supposedly the seller) with a random number as the title and "here's your tickets" with a strange look...

  • 3 Replies