Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

Adding tickets to Apple Wallet

I recently bought SF Giants tickets, specifically on Stubhub because in the past, when I would purchase ticket I would be able to download them to my Apple wallet. With my most recent purchase of ticket I am unable to do so. Does stub hub no longer w...

  • 26 Replies


Hello, I purchased tickets in January for a game in March. I got an email that said my tickets would be coming from a 3rd party email, however I can not find any email from the seller sending me the tickets? I'm very confused on how to get them. Espe...

Ticket Package

If tickets are being sold as a weekend championship package (for a sporting event) does that include all the games that are being played during that weekend? Or just a single game during the weekend? How do I know what is all included in the package?

MLB Opening Day

@stubhub How can I request a refund for tickets I intended for Opening Day on March 31st of this year? I don't wish to attend a different game on another date and I hope we aren't penalized due to circumstances out of our control...

Ticket refund

I bought A ticket for a concert in August and I have been calling for months and am constantly being put on hold. When I got to the concert I was told my ticket was refunded by the purchaser and I had to go buy the same exact ticket. Stubhub doesn’t ...

Garth tix

Stubhub automatically refunded me as a "credit" to the stubhub wallet when the Garth show was canceled in Baltimore. I called the number on the site 1-866-788-2482 and was on hold for a little over an hour but FINALLY got will be credit...

  • 5 Replies

Price Alerts

I have used Price alerts to give me the best deal for many years but of late, they are not notifying me. I re-installed the app. I used the app not the desktop and I made sure everything else was acceptable even set it up on all of my kids IOS device...

  • 3 Replies

Can't find tickets

I have a confirmation email that says tickets were sent but I do not see an email to event is tonight and I am not sure what to do.........

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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