Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 22 Replies
  • 26331 Views

Harry Styles Wash DC concert

I purchased my tickets from a seller back in October. Received the email that have been transferred. I see all the info in my stubhub account, but I never received an email to accept the tickets. So I actually don't have the tickets yet, just the rec...

harry styles love on tour

I had purchased tickets for harry styles for october 16th, 2021 back in september of 2020. the day i ordered them, stubhub said I would be able to access them the day before the show. the next day, it said the tickets had transferred to me, and i had...