Incorrect Event Information

[#1]

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

• Event name
• Link to the event on StubHub.com
• Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
• What is wrong (date/time, venue, rescheduled/postponed, etc.)
• What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

Due to the volume of requests, we won't be able to respond to any posts on this board so rest assured, we will escalate it as soon as the request has been submitted here. 

*Our events team works in order of event date which can cause delays in resolution but we can assure you they are being worked through as fast as possible. 

Please use the Map Errors on Site board for events with an incorrect map rather than posting your event details on this thread directly.

[#2]

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

• Event name
• Link to the event on StubHub.com
• Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
• What is wrong (date/time, venue, rescheduled/postponed, etc.)
• What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

Due to the volume of requests, we won't be able to respond to any posts on this board so rest assured, we will escalate it as soon as the request has been submitted here. 

*Our events team works in order of event date which can cause delays in resolution but we can assure you they are being worked through as fast as possible. 

Please use the Map Errors on Site board for events with an incorrect map rather than posting your event details on this thread directly.

[Me01]

Incorrect Information

USA vs MEXICO Game

U.S. Mens National Soccer Team Tickets - StubHub

This is NOT the National team this is Professional Arena Soccer MASL

you are advertising the wrong information on teams. 

also this is a double header with a women;s professional arena game before it at 1pm.

[Indiana_Jones]

For the Lumineers at the Hollywood Bowl, please fix the map so that buyers can click on sections. It is currently static and has been this way for well over a month. This is my 5th time contacting Stubhub including a phone call. Please fix this ASAP. Thank you.

https://www.stubhub.com/the-lumineers-hollywood-tickets-9-15-2023/event/151525211/?quantity=2

[RN2]

For the Blues Traveler show on July 21, 2023 at McMenamin's Grand Lodge StubHub is missing the floor sections.

[ColombianFest]

 Hello,

I am the organizer of the Colombian Festival in Charlotte, NC. Unfortunately, there is an old page that says the old location of the festival and this is the first thing that pops up in Google. Can you please help me fix this?

The right address is:

Route 29 Pavilion 

5650 Sandusky Blvd
Concord, North Carolina 28027 The event link is here showing the wrong old address:  the event number is 151738290

  Please help! The event is this coming Saturday.

[ColombianFest]

https://www.stubhub.com/festival-colombiano-charlotte-tickets-7-22-2023/event/151738290/

[Indiana_Jones]

For "The 1975" at the Enterprise Center in St. Louis on Mon Oct 23, for most of the Lower Level sections, it doesn't let you select rows A-E from the dropdown menu. It also is currently showing that the "date and time" is TBA. Please fix these. Thank you.

Stubhub: https://www.stubhub.com/the-1975-st-louis-tickets-10-23-2023/event/151907429/?quantity=2

Ticketmaster: https://www.ticketmaster.com/the-1975-still-at-their-very-st-louis-missouri-10-23-2023/event/06005EC...

[wGP]

Enhypen Wednesday October 18th tickets are showing up as October 19th when you click on the Wednesday date.

[AndyMarino]

• Event name: Festival Colombiano
• Link to the event on StubHub.com: https://www.stubhub.com/mcalpine-creek-park-tickets/venue/150033643/
• Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted) https://festivalcolombiano.org/
• What is wrong (date/time, venue, rescheduled/postponed, etc.) The address is wrong: the old address is there. The correct address is on the website and social media. The correct address is: 
• Route 29 Pavilion - 5650 Sandusky Blvd, Concord, NC 28027
• What is correct (what the primary has): The date and name.

[matti58]

Event:  Yes in Cleveland, Ohio.

The floor sections in front of the stage (A, B, C) are listed in the wrong order on the Stubhub event page.

https://www.ticketmaster.com/yes-classic-tales-of-yes-cleveland-ohio-10-20-2023/event/05005EEEDFD981...

https://www.stubhub.com/yes-cleveland-tickets-10-20-2023/event/152072376/

[sicinc]

Hi - I am passing along the rescheduled dates for Moulin Rouge in Philadelphia. Please see attached regarding the rescheduling notice. Please update this asap as it affects shows that are coming up very soon. dates are below. Thanks

Thu, Jul 27, 2023, 7:30 PM - RESCHEDULED to Thu, Jul 20, 2023, 7:30 PM
Fri, Jul 28, 2023, 8:00 PM - RESCHEDULED to Fri, Jul 21, 2023, 8:00 PM
Sat, Jul 29, 2023, 2:00 PM - RESCHEDULED to Sat, Jul 22, 2023, 2:00 PM
Sat, Jul 29, 2023, 8:00 PM - RESCHEDULED to Sat, Jul 22, 2023, 8:00 PM
Sun, Jul 30, 2023, 1:00 PM - RESCHEDULED to Sun, Jul 23, 2023, 1:00 PM