Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[matti58]

Wrong map for this event.

https://www.stubhub.com/alan-parsons-project-minneapolis-tickets-9-22-2021/event/104845932/

The event has a seated pit area right in front of the stage, but this pit section is not shown on the Stubhub map.

Primary ticketing link here:

https://www.ticketmaster.com/the-alan-parsons-live-project-minneapolis-minnesota-09-22-2021/event/06...

The correct map configuration is in use for other StubHub listings, such as this one:

https://www.stubhub.com/wardruna-minneapolis-tickets-10-2-2021/event/104584717/

[ARod1971]

Billy Stings at Bank of New Hampshire Pavilion in Gilford, NH on Saturday July 31, 2021 has a General Admission Pit Section that is not on the map that you currently have for this event.  I have 4 GA Pit Tickets that I am trying to list.  

https://www.stubhub.com/billy-strings-gilford-tickets-7-31-2021/event/104853458/?showGCP=0&sort=pric...

https://concerts.livenation.com/billy-strings-gilford-new-hampshire-07-31-2021/event/01005AB193C318E...

[acmp]

Hi team! Requesting for a seat map for this event Brakence 10/30/2023 7 PM at The Axis Club|Toronto, ON

Primary link:https://concerts.livenation.com/brakence-the-hypochondriac-is-still-on-toronto-ontario-10-30-2023/ev...

Stubhub link: https://concerts.livenation.com/brakence-the-hypochondriac-is-still-on-toronto-ontario-10-30-2023/ev...

Thanks!

[Deva22]

Wrong map on Stubhub for Eric Church 2-5-22 Indianapolis and Bankers Life Field House.

Incorrect Map:
https://www.stubhub.com/eric-church-tickets/performer/370238/

Correct Map:

https://www.ticketmaster.com/eric-church-the-gather-again-tour-indianapolis-indiana-02-05-2022/event...

[User3949]

The map isn't showing up for this event (which is also causing an issue with listing tickets because the sections can't be selected):

Greta Van Fleet Tickets
Thu, Aug 05, 2021 • 6:30 PM at FirstBank Amphitheater, Franklin, TN

https://www.stubhub.com/greta-van-fleet-franklin-tickets-8-5-2021/event/104856396/ 

[chrisss]

There are mapping errors to an event happening tonight!

There should be two types of tickets being sold:
1) Before 1 AM General Admission
2) Anytime General Admission

This is huge because the anytime are more expensive than the others and you are selling them as one tickets type! Please update ASAP.

Who: The Martinez Brothers
When: 05/29/2021 @ 11:00 PM
Where: Club Space, Miami
Link: https://www.stubhub.com/the-martinez-brothers-miami-tickets-5-29-2021/event/104858849/

[benz818]

For map errors and events not added, is there a way we can send all info in a spreadsheet to SH?

[ARod1971]

The Ashnikko show at the Warfield in San Francisco has Lower Balcony Reserved Seating that is not showing up on StubHub's map.  I have tickets in Lower Balcony 2 Row B that I am trying to list.  I tried uploading a screenshot to make it easier for you to verify, but your page won't allow me.to do so I included a link to the event. 

https://www.stubhub.com/ashnikko-san-francisco-tickets-11-9-2021/event/104834497/?showGCP=0&sort=pri... 

https://www.axs.com/events/401568/ashnikko-tickets?q=Ashnikko&cat=6

[benz818]

Can the form be evaluated for a more streamline process.  Go sign in our google account, bring up the form, and then copy and paste items such as stubhub listing link and the original event link isn't difficult, however it takes time away from purchasing tickets and fulfilling orders.  Also, time is already allocated to the event request form daily and some of those events never get added.

[afranks]

StubHub map has incorrect size / Rows listing for SEC1 & SEC3
Chris Stapleton, Xfinity Center, Sat 10/2/21

https://www.stubhub.com/chris-stapleton-mansfield-tickets-10-2-2021/event/104570264/?sid=99425&sort=...

Lower Rows show Z - F and extend into PIT, but should be Z-L (front row for these sections)
Link To Event Page