Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[ticketmvp]

Event map errors page is not currently allowing you to submit an error as the popup does not show up on the page. Please have your tech support look at this and fix it.

[TeamStubHub]

Sorry for the inconvenience there. Have you tried clearing your cache and cookies and making sure that your browser isn't blocking the pop-up from occurring? I'm certain that you may have already tried these things, I just want to cover any bases before sending the ticket to our technical team.

[ticketmvp]

That's not the issue. The little pop up form no longer shows up so there is nowhere to input the seat info. This started yesteday.

[TeamStubHub]

Oh. Ok. My apologies. We'll have our technical team take a look at that right away. 

[angeldulce18]

Hi Team,

Please update unavailable event map.

Stubhub Link

Johnny Reid Tickets - StubHub

Primary Link

https://www.kingstongrand.ca/events/tickets/love-someone-an-intimate-evening-with-johnny-reid

[TeamStubHub]

Hey there! We have sent a request for all of the above mentioned mapping errors and map requests to our events team. Please keep an eye out for updates! 

[TeamStubHub]

Thanks AJ! This has been escalated. Please keep an eye out for updates! 

[TeamStubHub]

I've sent this over to our team to update ASAP!

[Quiennie]

Hi Team,

Please update Stubhub map for this event Chris Young 10/09/2022

Stubhub link: https://www.stubhub.com/chris-young-durant-tickets-10-9-2022/event/150249338/

Primary link: https://www.ticketmaster.com/event/0C005CD48FDE1C1F

Thanks,

Quiennie

[mariefe_madrid]

Hi Team,

Please update Stubhub map seat for this event Big wild 10/20/2022

Stubhub link: https://www.stubhub.com/big-wild-portland-tickets-10-20-2022/event/150353841/

Primary link: https://event.etix.com/ticket/online/performanceSale.do?performance_id=6345574&partner_id=240&method...

Thanks,