StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

zbark · ‎02-05-2022

Your map is wrong for Andrea Bocelli at Pechanga Arena on June 15, 2022
The actual event map:
https://pechangaarenasd.com/event/andrea-bocelli-06-15-2022/

websales · ‎02-24-2022

Kid Rock @ Riverbend Music Center, Cincinnati, OH - 8/17/22 7 PM

The PIT section is listed as GA on your website. The PIT for this show is reserved.

Stubhub Link: https://www.stubhub.com/kid-rock-cincinnati-tickets-8-17-2022/event/105180945/?sid=1849029

Primary Website Link: https://www.ticketmaster.com/kid-rock-with-special-guest-foreigner-cincinnati-ohio-08-17-2022/event/...

websales · ‎03-24-2022

Please add a map for the below event.

85 West Music Festival presents Janet Jackson & New Edition @ Lynn Family Stadium, Louisville, KY 5/7/22 @ 7 pm

Primary Website: https://seatgeek.com/85-west-music-festival-presents-janet-jackson-and-new-edition-tickets/louisvill...

StubHub Link: https://www.stubhub.com/janet-jackson-louisville-tickets-5-7-2022/event/105245487/

StubPrestige · ‎05-12-2022

Wrong Map On Site

Bonnie Raitt - Thalia Mara Hall - Jackson, MS (11/8/22 @8:00PM)

Bad Map - https://www.stubhub.com/bonnie-raitt-jackson-tickets-11-8-2022/event/105281608/

Correct Map - https://www.ticketmaster.com/bonnie-raitt-just-like-that-tour-jackson-mississippi-11-08-2022/event/1...

zbark · ‎05-14-2022

The seating map, specifically the floor components, for Casting Crowns event on 5/17/22 at VyStar Veterans Memorial Arena are not being displayed correclty. Please revise to match the correct map at https://www.ticketmaster.com/casting-crowns-feat-we-the-kingdom-jacksonville-florida-05-17-2022/even...

ab999 · ‎06-08-2022

Is there an updated link for reporting map errors? I clicked on the above link https://support.stubhub.com/en/support/solutions/articles/61000276500-event-map-is-wrong

and it just sends me to the general support link of https://my.stubhub.com/contactus/

Calling a customer service agent on the phone is probably not the best way to explain a mapping error. The links are very long and the agent will not be familiar with the venue (because there are too many venues for the agents to know them all). A web form would be much more efficient than the general support link.