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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mikecm
Zamboni Driver

Re: NEW Map Errors on Site

What is the proper method to report this map issues now ? This method seems very inefficient and one used to be able to get maps updated in a timely manner. Why is stubhub acting like maps are not important ? You are losing sales to other resale sites with the lack of proper charting. Buyers and sellers deserve a better response on this. 

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MT509
Coach

Re: NEW Map Errors on Site

Hi,

 

The map is wrong for this event it is missing the FLOOR GOLD section where my tickets are located:

https://www.stubhub.com/brett-young-airway-heights-tickets-8-6-2022/event/105290672/?quantity=0

 

The map should be the same as this event:

https://www.stubhub.com/stone-temple-pilots-airway-heights-tickets-7-17-2022/event/105247373/?quanti...

 

Why did StubHub do away with the "event map is wrong" form? When I used that form the map was usually fixed im a matter of minutes. Where as now using the community fourm this is the 2 or 3 time now I've asked for the map to be fixed on this event.

 

BECU Live At Northern Quest Casino Seating Chart.png

 

 

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team, 

 

Seeking your assistance to add below event in Stubhub:

 

Alabama
The Barnyard Entertainment Venue Sharpsburg, KY
Aug 06, 2022, 5:30 PM
Primary Link: https://www.etix.com/ticket/p/8040980/alabama-sharpsburg-the-barnyard-entertainment-venue

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mikecm
Zamboni Driver

Re: NEW Map Errors on Site

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mikecm
Zamboni Driver

Re: NEW Map Errors on Site

Seating map is incorrect for this event. Makes my front row center seats look like somehting dlse completely

 

 

Gov't Mule 8/12/2022  5 pm  Westville Music Bowl New Haven. CT  

 

https://www.stubhub.com/event/150205147?quantity=2&sections=&ticketClasses=&listingId=&listingQty=

 

Primary seller with correct seating included 

 

https://www.axs.com/events/434668/gov-t-mule-tickets

 

 

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

Seeking your assistance to make map available and link it to skybox for below event:

Alabama
The Barnyard Entertainment Venue Sharpsburg, KY
Aug 06, 2022, 5:30 PM

Primary Link:
https://www.etix.com/ticket/p/8040980/alabama-sharpsburg-the-barnyard-entertainment-venue

Stubhub Link:
https://www.stubhub.com/alabama-sharpsburg-tickets-8-6-2022/event/150302805/?clickref=1100lvX7GoeE&u...

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angeldulce18
Zamboni Driver

Incorrect event map

Hi Team,

Please update missing GA VIP sec. on event map.

 

Stubhub Link:

Weyes Blood Tickets - Weyes Blood Concert Tickets and Tour Dates - StubHub

 

Primary Link:

Riviera Theatre - Ticketing System (axs.com)

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Team,

 

Seeking your assistance to add FLOOR section for below event:

Cody Johnson
Resch Center Green Bay, WI
Nov 12, 2022, 7:30 PM

 

Primary Link: https://ticketstar.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APMI%3ARC22%3ACJ1112%...

 

Stubhub Link: https://www.stubhub.com/cody-johnson-green-bay-tickets-11-12-2022/event/105286920/?clickref=1011lw2B...

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stlblues
Zamboni Driver

Re: NEW Map Errors on Site

Pleae correct the map for:

Boz Scaggs: Out of The Blues Tour 2022

Wed • Aug 17 • 7:30 PM
The Factory, Chesterfield, MO
 
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here