StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map Design Errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Best Value / Best Seat Errors (Coming Soon) Wrong Event Name, Venue, Date, Time Missing Events on site Requests regarding Seller Comments
Why do I need the full Stubhub.com Event URL?	The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests! Good URL example: https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/*104184276/?sort=* Bad URL example: https://www.stubhub.com/event/104184276
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

User7844 · ‎07-08-2022

Hello,

Please add these two events which are next week:
https://wl.seetickets.us/event/FINNEAS/491136?afflky=TheTroubadour
https://wl.seetickets.us/event/FINNEAS/491141?afflky=TheTroubadour

zetabetatau · ‎07-08-2022

The map for the following event is inccorect....

https://www.stubhub.com/wwe-smackdown-greenville-tickets-8-5-2022/event/150225467/

https://www.ticketmaster.com/friday-night-smackdown-greenville-south-carolina-08-05-2022/event/2D005...

The Ring should be infront of section 102, NOT between 102 and 103.

mikecm · ‎07-11-2022

What is the story on getting seating maps updated. For goodness sakes you have the Garth show for Houston with no map which is a joke. I want my tickets listed on stubhub but you cannot list the fllor seats without the map being updated. This is absurd.

eiltssc · ‎07-12-2022

@TeamStubHub All Arizona Diamondbacks parking dates are listed as TBD.

https://www.stubhub.com/arizona-diamondbacks-tickets/performer/701/?gridFilterType=1

eiltssc · ‎07-12-2022

@TeamStubHub Sections AW and BW are missing for the Chase Field maps for Arizona Diamondback baseball games.

https://www.stubhub.com/arizona-diamondbacks-phoenix-tickets-9-12-2022/event/105061517/

mikecm · ‎07-13-2022

What is the proper method to report this map issues now ? This method seems very inefficient and one used to be able to get maps updated in a timely manner. Why is stubhub acting like maps are not important ? You are losing sales to other resale sites with the lack of proper charting. Buyers and sellers deserve a better response on this.

MT509 · ‎07-14-2022

Hi,

The map is wrong for this event it is missing the FLOOR GOLD section where my tickets are located:

https://www.stubhub.com/brett-young-airway-heights-tickets-8-6-2022/event/105290672/?quantity=0

The map should be the same as this event:

https://www.stubhub.com/stone-temple-pilots-airway-heights-tickets-7-17-2022/event/105247373/?quanti...

Why did StubHub do away with the "event map is wrong" form? When I used that form the map was usually fixed im a matter of minutes. Where as now using the community fourm this is the 2 or 3 time now I've asked for the map to be fixed on this event.