StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

User3949 · ‎06-18-2021

Incorrect map:

https://www.stubhub.com/portugal-the-man-eugene-tickets-10-16-2021/event/104875908/

Correct map (description):

https://thecuthbert.com/events/october-16-2021-portugal-the-man/

"All ages advance tickets are Reserved Seating and General Admission Lawn and available Friday, June 18, 2021 at 10am for $65.50 for Reserved Seats just in front of the stage, $55.50 for Reserved Seats just behind the first section, and $45.50 for Generald Admission Lawn"

ticketmvp · ‎05-12-2022

Well since the maps request form page is still not working, I'm going to have to submit map request on here until it's fixed. Teo Gonzalez on 5/15 is not a GA event. It is a reserved seating show. Please send to the maps team to get corrected. Thanks.

TeamStubHub1 · ‎05-12-2022

Of course! I'll get that to our mapping team right now.

soxnation · ‎06-14-2022

The submit incorrect mapping link isn't working, it just takes you to the page that says contact us or go to the community again. I have quite a few postings that are not mapped correctly.

ticketmvp · ‎06-16-2022

They know about this they just don't seem too concerned about getting maps correct. I was told to wait until the end of last week and it would be fixed. It wasn't and I've kept telling them to have this fixed but like everything right now, you just have to hope somebody will address it sooner than later. The seating charts for so many events now are incorrect.