StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

ltcnica08 · ‎09-21-2022

Seeking your assistance to udpdate sections around performance area. We are missing the 3A, 2A and 5A level section for below event:

Event Name: Disney on Ice: Lets Celebrate!
Venue: Knoxville Civic Coliseum|Knoxville, TN
Event Date & Time: Sat, Nov 12, 2022, 3:00 PM
Stubhub Link: https://www.stubhub.com/disney-on-ice-let-s-celebrate-knoxville-knoxville-tickets-11-12-2022/event/1...?
Primary Link: https://www.ticketmaster.com/disney-on-ice-presents-lets-celebrate/event/1B005CCEA91A20E1?brand=doi&...

lotus_gaymarie · ‎09-21-2022

Event: Disney on Ice 11/13/22 @ 4pm

Link to the event on StubHub.com:

https://www.stubhub.com/disney-on-ice-let-s-celebrate-knoxville-tickets-11-13-2022/event/150148383/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1B005CCEA92720F5

Incorrect map:

Correct map:

Vina · ‎09-21-2022

Hi Team,

Kindly please update map for below event, it should have Main Floor section.

Event Name -Death Cab for Cutie
Event Date -Oct 26, 2022
Event Time -8:00 PM
Venue -Paramount Theatre Seattle|Seattle, WA
Event Link -https://www.ticketmaster.com/event/0F005CA6F1C644F3?wt.mc_id=EML_TMNT533881_544904_0[PC_eventImage&et_cid=TM...

Thanks!

lotus_gaymarie · ‎09-21-2022

Event: Disney On Ice 11/13/22 @ 12pm

Link to the event on StubHub.com:

https://www.stubhub.com/disney-on-ice-let-s-celebrate-knoxville-tickets-11-13-2022/event/150142442/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1B005CCEA92320EF

Incorrect map:

Correct map:

lotus_gaymarie · ‎09-21-2022

Event: Disney On Ice 11/12/22 @ 11am

Link to the event on StubHub.com:

https://www.stubhub.com/disney-on-ice-let-s-celebrate-knoxville-tickets-11-12-2022/event/150142441/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1B005CCEA91720D7

Incorrect map:

Correct map:

Bartoletti · ‎09-21-2022

Some Cal Bears field club and stadium club sections are not labeled correctly and cannot be selected on the venue map:

https://www.stubhub.com/cal-bears-football-berkeley-tickets-9-24-2022/event/105149549/

For example, last week I posted tickets in the F-FH section. That section (along with S-H, S-GG, S-G, and S-FF among others) is not available for selection on the venue map. Today, a ticket in F-FH shows only after selecting "access to VIP lounge" and it does not show "Section field club" in the title as it should (see F-FF). I called StubHub last week and someone told me this would be fixed. I also called the Cal Bears ticket office and learned that this is considered a StubHub error. Please fix it so that folks selling these valuable tickets can have their listings identified properly.