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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update missing section on Stubhub map for this event: The Offspring 11/19/22

Stubhub Link: https://www.stubhub.com/the-offspring-saskatoon-tickets-11-19-2022/event/150488432/?quantity=0

Primary Link: https://www.ticketmaster.ca/event/11005D21C92E4F89


Thanks,

Quiennie

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi team,

 

Kindly update StubHub  GA Floor map for this event Damso 01/27/2023 to match the map on the primary market with link below for reference:

 

 

https://www.ticketmaster.com/event/31005D28DC044FEA?wt.mc_id=EML_TMNT533880_619555_0[PC_eventImage&e...

 

 

 

Thanks,

Jona

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Please update StubHub map for Thomas Rhett 10/13/22  with link below for reference:

 

Primary Link: https://www.ticketmaster.com/event/06005C32E9246777?wt.mc_id=EML_TMNT533881_568928_0[PC_eventImage&e...

 

 

 

StubHub Link:   https://www.stubhub.com/thomas-rhett-moline-tickets-10-13-2022/event/150421194/

 

 

Thanks,

Jona

 

 

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Please add Stubhub map this event The Offspring 11/25/2022 to match the map  on the primary market with link below for reference:Primary market map.PNG

 

 

https://selectyourtickets.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ARGP%3AEK22%3A... 

 

 

 

Thanks,

Jona

Reply
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nguyenk289
Backup Singer

Re: Map Errors on Site

Hi StubHub Support,

 

Please update the map for the following event:

 

Event Name: Sabrina Carpenter: emails i can't send Tour
Event Date: 10/7/2022
Event Venue: Lincoln Theatre DC

 

Stubhub Event Link (BAD MAP): https://www.stubhub.com/sabrina-carpenter-washington-tickets-10-7-2022/event/150360607

 

Correct Map Link: https://www.ticketmaster.com/sabrina-carpenter-emails-i-cant-send-washington-district-of-columbia-10...

 

Thank you!

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Bring me the horizon 10/03/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/bring-me-the-horizon-houston-tickets-10-3-2022/event/105285287/?quantity=1

 

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/3A005CADAAD34C94

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance follow-up to add this event on stubhub:

Event Name: Disney On Ice: Find Your Hero

Venue: Budweiser Gardens|London, ON

Event Date & Time: Jan 29, 2023, 11:00 AM

Primary Link: https://budweisergardens.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AGLOBAL-LABATT%...

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a follow up to add this event on stubhub
;

Event Name: Steve Trevino 

Venue: Punch Line Sacramento

Event Date & Time:  Nov 11, 2022, 7:30 PM

Primary Link: https://concerts.livenation.com/event/1C005D22DA48813B?wt.mc_id=EML_TMNT533880_737547_0[PC_eventImag...

Reply
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Vina
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly please add a map for below event:

Event Name -Puscifer
Event Date -Nov 19, 2022
Event Time - 8:00 PM
Venue -Tulsa Theater|Tulsa, OK
Event Link -https://www.etix.com/ticket/p/8318291/puscifer-tulsa-tulsa-theater?cobrand=TulsaTheater&partner_id=240#_ga=2...
Thanks!

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Bad Omens 11/15/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/bad-omens-portland-tickets-11-15-2022/event/150427290/?quantity=1

 

Link to the event from the primary ticket provider :

https://event.etix.com/ticket/online/performanceSale.do?performance_id=5586843&method=restoreToken

Reply
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here