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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add Stubhub map for below event:
PHILLIP PHILLIPS
Soundstage at Graceland, Memphis, TN
October 21, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/phillip-phillips-memphis-tickets-10-21-2022/event/150382913/

 

Primary ticket provider link: https://smartseat.graceland.com/?itemNumber=28858&_ga=2.28300607.2072219678.1666294545-969865648.166...

 

Thanks,

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add floor map on Stubhub for below event:
Christian Nodal
EagleBank Arena, Fairfax, VA
October 21, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/christian-nodal-fairfax-tickets-10-21-2022/event/150249364/

 

Primary ticket provider link: https://www.ticketmaster.com/event/15005CD1AC8E2D7F

 

Thanks,

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, change sections labels on Stubhub map of below event:
Amy Schumer
713 Music Hall, Houston, TX
October 21, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/amy-schumer-houston-tickets-10-21-2022/event/105239974/

 

Primary ticket provider link: https://concerts.livenation.com/event/3A005C7598103F70

 

Thanks,

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name:  Usher 04/21/23

 

Link to the event on StubHub.com:

https://www.stubhub.com/usher-las-vegas-tickets-4-21-2023/event/150420206/?quantity=0&sections=&tick...

 

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/usher-my-way-the-vegas-residency-las-vegas-nevada-04-21-2023/event/2E00...

 

Incorrect map on Stubhub:

Capture.PNG

 

Correct map:

Capture1.PNG

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance make a follow up to update and add these sections:
101A
101B
102
103A
103B

 

Event Name: Usher

Venue:Dolby Live at Park MGM

Event Date & Time: Apr 26, 2023, 9:00 PM

Stubhub Link: https://www.stubhub.com/usher-las-vegas-tickets-4-26-2023/event/150420205/?clickref=1101lwfEQv3L&utm...

Primary Link: https://www.ticketmaster.com/usher-my-way-the-vegas-residency-las-vegas-nevada-04-26-2023/event/2E00...ush26.JPG

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add FLOOR section for this event:

Event Name: Bryan Adams

Venue: Rogers Place|Edmonton, AB

Event Date & Time: Nov 06, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/bryan-adams-edmonton-tickets-11-6-2022/event/105287392/?clickref=1100lwfmUMM...

Primary Link: https://www.ticketmaster.ca/bryan-adams-so-happy-it-hurts-edmonton-alberta-11-06-2022/event/11005CB0... bryy.JPG

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link:

Vancouver Canucks Tickets - StubHub

 

Primary Link:

Carolina Hurricanes at Colorado Avalanche Parking - Nov 13 (parkwhiz.com)

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 


Please update map on Stubhub on event Usher 3/17/2023 9pm.

Also, Please fix and add the following sections: 

101A, 101B, 102, 103A, 103B, SLTBL, SRTBL

 

Stubhub link: https://www.stubhub.com/usher-las-vegas-tickets-3-17-2023/event/150420166/?quantity=4&sections=11761...

 

Match the map on the primary market with link below for reference:

https://www.ticketmaster.com/usher-my-way-the-vegas-residency-las-vegas-nevada-03-17-2023/event/2E00...

 


Thanks,

Quiennie

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update map on Stubhub for this event: 

 

An Evening With Machine Head
Sat 03 Dec, 19:00
Reverb, Reading, PA


Stubhub Link: https://www.stubhub.com/machine-head-reading-tickets-12-3-2022/event/150427207/?quantity=5

Primary Link: https://www.ticketweb.com/event/machine-head-reverb-tickets/12475205?irgwc=1&clickid=39bWmt1ZrxyIW2u...


Thanks,

Quiennie

Reply
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here