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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

MT509
Coach

Re: Map Errors on Site

@teddylegend 

 

Hey just curious, do they ever fix the maps that you ask them to fix? And if so what is your secret in getting them to do it? I just can't seem to get any fixed.

 

Thanks!

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

Amy Schumer 10/9/22

Sacramento Memorial Auditorium

Sacramento, CA


Stubhub Link: https://www.stubhub.com/amy-schumer-sacramento-tickets-10-9-2022/event/150241221/?quantity=0&section...

Primary Link: https://www.ticketmaster.com/event/1C005CC91FBD8C31


Thanks,

Quiennie

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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

No map on site, please update

 

Pete Holmes
Palace of Fine Arts | San Francisco, CA
Thu, Jan 12, 2023, 8:00 PM

 

https://www.ticketmaster.com/event/1C005D3779AC1309

 

Screenshot 2022-10-21 215100.jpg

 

Thank you

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Lotusjoyce
Zamboni Driver
ticketmvp
Olympian

Re: NEW Map Errors on Site

Event map errors page is not currently allowing you to submit an error as the popup does not show up on the page. Please have your tech support look at this and fix it.

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TeamStubHub
Moderator

Re: NEW Map Errors on Site

Sorry for the inconvenience there. Have you tried clearing your cache and cookies and making sure that your browser isn't blocking the pop-up from occurring? I'm certain that you may have already tried these things, I just want to cover any bases before sending the ticket to our technical team.

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ticketmvp
Olympian

Re: NEW Map Errors on Site

That's not the issue. The little pop up form no longer shows up so there is nowhere to input the seat info. This started yesteday.

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TeamStubHub
Moderator

Re: NEW Map Errors on Site

Oh. Ok. My apologies. We'll have our technical team take a look at that right away. 

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angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

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