StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores · ‎12-08-2022

Hi Team,

Seeking your assistance to add the map for this event: Please add
FLOOR GENERAL ADDMISSION
BALCONY
MEZZANINE

Event Name:Thievery Corporation

Venue: The Queen

Event Date & Time: Dec 09, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/thievery-corporation-wilmington-tickets-12-9-2022/event/150514016/?clickref=...

Primary Link: https://www.ticketmaster.com/thievery-corporation-wilmington-delaware-12-09-2022/event/02005D3CBC334...

Quiennie · ‎12-08-2022

Hi Team,

Please update map on Stubhub and add Gold and Tier sections for this event Noel Miller 04/22/23

Stubhub Link: https://www.stubhub.com/noel-miller-las-vegas-tickets-4-22-2023/event/150491436/?quantity=0

Primary Link: https://concerts.livenation.com/noel-miller-everything-is-fked-las-vegas-nevada-04-22-2023/event/170...

Thanks,

Quiennie

zhariiel · ‎12-09-2022

Hi Team,

Seeking your assistance to add section VIP GA on this event:

Event Name: Snarky Puppy
Event Date & Time: 03/31/23 8:00 PM
Stubhub Link: https://www.stubhub.com/snarky-puppy-chicago-tickets-3-31-2023/event/150307184/?quantity=0&sections=...
Primary Link: https://www.axs.com/events/442087/snarky-puppy-tickets

Thank you !

lotustixmalou · ‎12-09-2022

Hi team,

Please, add Stubhub map to below event:
The Wallflowers
Gillioz Theatre, Springfield, MO
December 13, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/wallflowers-springfield-tickets-12-13-2022/event/150542062/

Primary ticket provider link: https://event.etix.com/ticket/online/performanceSale.do?partner_id=240&performance_id=8933596&method...

addevent23 · ‎12-09-2022

Thomas Rhett in London is missing the reserved floor sections.

SH Map: https://www.stubhub.com/thomas-rhett-london-tickets-2-21-2023/event/150376717/?quantity=2&sections=&...

Venue map: https://budweisergardens.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AGLOBAL-LABATT%...

websales · ‎12-09-2022

All events at Cincinnati Music Hall do not have a map. Please apply below map to all Cincinnati Music Hall events.

Example: Cincinnati Symphony Orchestra w/Holiday Pops 12/9/2022 @ Cincinnati Music Hall, Cincinnati, OH @ 7:30 pm

SH Link: https://www.stubhub.com/cincinnati-symphony-cincinnati-tickets-12-9-2022/event/150354195/?quantity=2

Primary Website: https://www.cincinnatisymphony.org/Smartseat/Index?itemNumber=12804#/

websales · ‎12-09-2022

Cleveland Browns at Cincinnati Bengals 12/11/2022 @ Paycor Stadium, Cincinnati, OH @ 1 pm

Our parking passes are currently not mapping to the event on your website. Please assist in getting this resolved. We have tried un-broadcasting and then re-broadcasting, but it did not resolve the issue.

SH Link: https://www.stubhub.com/cincinnati-bengals-cincinnati-tickets-12-11-2022/event/105268800/?quantity=2