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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add the map for this event: Please add
FLOOR GENERAL ADDMISSION
BALCONY
MEZZANINE

Event Name:Thievery Corporation

Venue: The Queen

Event Date & Time: Dec 09, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/thievery-corporation-wilmington-tickets-12-9-2022/event/150514016/?clickref=...

Primary Link: https://www.ticketmaster.com/thievery-corporation-wilmington-delaware-12-09-2022/event/02005D3CBC334...THIevea.JPG

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Quiennie
Zamboni Driver

Re: Map Errors on Site


Hi Team,

Please update map on Stubhub and add Gold and Tier sections for this event Noel Miller 04/22/23

 


Stubhub Link: https://www.stubhub.com/noel-miller-las-vegas-tickets-4-22-2023/event/150491436/?quantity=0

 

Primary Link: https://concerts.livenation.com/noel-miller-everything-is-fked-las-vegas-nevada-04-22-2023/event/170...


Thanks,

Quiennie

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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add section VIP GA on this event:

 

Event Name: Snarky Puppy
Event Date & Time: 03/31/23  8:00 PM
Stubhub Link: https://www.stubhub.com/snarky-puppy-chicago-tickets-3-31-2023/event/150307184/?quantity=0&sections=...
Primary Link: https://www.axs.com/events/442087/snarky-puppy-tickets

 

Thank you !

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add Stubhub map to below event:
The Wallflowers
Gillioz Theatre, Springfield, MO
December 13, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/wallflowers-springfield-tickets-12-13-2022/event/150542062/

 

Primary ticket provider link: https://event.etix.com/ticket/online/performanceSale.do?partner_id=240&performance_id=8933596&method...

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addevent23
Rookie
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websales
Rookie

Re: Map Errors on Site

All events at Cincinnati Music Hall do not have a map. Please apply below map to all Cincinnati Music Hall events. 

 

Example: Cincinnati Symphony Orchestra w/Holiday Pops 12/9/2022 @ Cincinnati Music Hall, Cincinnati, OH @ 7:30 pm

 

SH Link: https://www.stubhub.com/cincinnati-symphony-cincinnati-tickets-12-9-2022/event/150354195/?quantity=2 

 

Primary Website: https://www.cincinnatisymphony.org/Smartseat/Index?itemNumber=12804#/

 

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websales
Rookie

Re: Map Errors on Site

Cleveland Browns at Cincinnati Bengals 12/11/2022 @ Paycor Stadium, Cincinnati, OH @ 1 pm 

 

Our parking passes are currently not mapping to the event on your website. Please assist in getting this resolved. We have tried un-broadcasting and then re-broadcasting, but it did not resolve the issue. 

 

SH Link: https://www.stubhub.com/cincinnati-bengals-cincinnati-tickets-12-11-2022/event/105268800/?quantity=2 

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, correct floor map on Stubhub for below event:
Jamey Johnson
United Wireless Arena, Dodge City, KS
December 16, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/jamey-johnson-dodge-city-tickets-12-16-2022/event/150444900/

 

Primary ticket provider link: https://www.ticketmaster.com/event/06005D21C5373BA6

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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to update the map this is GA and mezzanine GA only on this event:

 

Event Name: Destroy Lonely
Event Date & Time: 12/22/22  8:00 PM
Stubhub Link:https://www.stubhub.com/destroy-lonely-atlanta-tickets-12-22-2022/event/150537917/?
Primary Link: https://www.axs.com/events/451396/destroy-lonely-tickets

 

Thank you !

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add Stubhub map for below event:
Steve Trevino
TCC Leo Rich Theatre - Tucson, AZ
December 17, 2022, 9:30 PM

 

Stubhub link: https://www.stubhub.com/steve-trevino-tucson-tickets-12-17-2022/event/150321933/

 

Primary ticket provider link: https://www.ticketmaster.com/event/19005CD524BC51B7

 

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