StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

websales · ‎12-28-2022

https://www.stubhub.com/anastasia-the-musical-cincinnati-cincinnati-tickets-1-6-2023/event/150545335...

My listing # is 5799622970

My tickets are showing on the map but my listing does not show a row.

When I look under my listings, it is showing Row C but when I look on map it shows "Zone: Orchrestra" instead of row C

Lotusjoyce · ‎12-28-2022

Hi Team,

Please update the Stubhub map for this event:

Issue: DCIR-R , DCIR-L , DCIRFR and DCIRFL sections are should be one section only. Please update and combine them.

Les Miserables
Cadillac Palace | Chicago, IL
Sat, Feb 18, 2023, 8:00 PM

Stubhub link:

https://www.stubhub.com/les-miserables-chicago-chicago-tickets-2-18-2023/event/150553011/?quantity=0...

Primary link:

https://www.ticketmaster.com/event/07005D062F1C71F7?

Thank you

fulfillment · ‎12-28-2022

Hi! Event map for NEW YEARS EVE CLASSIC - Friday Only Fri 30 Dec, 19:30 Cowtown Coliseum, Fort Worth, TX shows GA sec but in the primary site there are seated sections. Please see attached file for reference. Thank you!

RmOropesa · ‎12-28-2022

Hi Team,

Seeking your assistance to add and update the event map into General admission floor section for the below event:

Event Name: Kevin Kaarl
Venue: Tower Theatre - OKC|Oklahoma City, OK
Event Date & Time: Tue, Mar 28, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/kevin-kaarl-oklahoma-city-tickets-3-28-2023/event/151233824/?quantity=2

Primary Link: https://towertheatreokc.com/

Lotusjoyce · ‎12-28-2022

Hi Team,

Please add Orchestra PIT to Stubhub map for these following events:

Frozen
DeVos Performance Hall | Grand Rapids, MI
Sun, Jul 16, 2023, 1:00 PM

Stubhub link:

https://www.stubhub.com/frozen-the-musical-grand-rapids-grand-rapids-tickets-7-16-2023/event/1503445...

Primary link:

https://www.ticketmaster.com/event/08005D6EBEB937BD?

Frozen
DeVos Performance Hall | Grand Rapids, MI

Sat, Jul 15, 2023, 2:00 PM

Stubhub link:

https://www.stubhub.com/frozen-the-musical-grand-rapids-grand-rapids-tickets-7-15-2023/event/1503445...

Primary Link:

https://www.ticketmaster.com/event/08005D6EBEB937BD?

Thank you

Mauflores · ‎12-28-2022

Hi Team,

Seeking your assistance to update the map for this event.

Event Name: Fit For A King

Venue: Theatre of Living Arts

Event Date & Time: Sun, Mar 12, 2023, 7:00 PM

Stubhub Link: stubhub.com/fit-for-a-king-philadelphia-tickets-3-12-2023/event/151298425/?clickref=1100lwq6SypQ&utm_medium=publisher_program&utm_sub_medium=Blogger&utm_source=partnerize_ticketflipping&utm_campaign=1101l799&utm_content=0&publisher_id=1100l248430&gcid=AF1100l248430&PCID=partnerize_ticketflipping_publisher_program_Content-1101l799

Primary Link: https://concerts.livenation.com/event/02005D71B52A6838?wt.mc_id=EML_TMNT549497_1312214_0[PC_eventIma...