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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, rearrange Tables 1-24 sections for below event:
The Mountain Goats
The Ramkat, Winston-Salem, NC
February 08, 2023, 8:00 PM

 

Stubhub link: https://www.stubhub.com/mountain-goats-winston-salem-tickets-2-8-2023/event/151182500/

 

Primary ticket provider link: https://www.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_method=...

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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to make the map interactive on this event:

 

Event Name: Aladdin
Event Date & Time: 06/10/23 @8pm
Stubhub Link: https://www.stubhub.com/aladdin-the-musical-albuquerque-albuquerque-tickets-6-10-2023/event/15059784...
Primary Link: https://popejoypresents.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AARTS%3APJ22%3AB...

 

Thank you !

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add section Rear box on this event on Stubhub and vivid map:

 

Event Name: Shane Gillis
Event Date & Time: 2/03/23 @ 930pm
Stubhub Link: https://www.stubhub.com/shane-gillis-san-antonio-tickets-2-3-2023/event/151312119/?quantity=0
Vivid link: https://www.vividseats.com/shane-gillis-tickets-san-antonio-charline-mccombs-empire-theatre-2-3-2023...
Primary Link: https://www.ticketmaster.com/event/3A005D86B3114093?wt.mc_id=EML_TMNT549495_1086031_0[PC_eventImage&...

Thank you !

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

PARKING PASSES ONLY New Orleans Pelicans at Boston Celtics
Wed 11 Jan, 19:30
TD Garden Parking Lots, Boston, Massachusetts

Stubhub Link: https://www.stubhub.com/parking-passes-only-boston-celtics-boston-tickets-1-11-2023/event/150337412/...


Thanks,

Quiennie

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update floor and stage layout on Stubhub map for this event:

 

The Book Of Mormon
Tue 21 Mar, 19:30
Budweiser Gardens, London, Ontario 


Stubhub Link: https://www.stubhub.com/the-book-of-mormon-london-tickets-3-21-2023/event/151345337/

Primary Link: https://budweisergardens.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AGLOBAL-LABATT%...


Thanks,

Quiennie

Reply
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guitnin
New User

Incorrect Seat Map - Shen Yun Sun 22 Jan, 14:00 Duke Energy Center for the Performing Arts, Raleigh, NC

Screen Shot 2023-01-09 at 9.30.37 AM.png

Please fix the seat map - the Ticketmaster map is correct.

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update the map seat for the event below:

Cats

Chrysler Hall|Norfolk, VA

Sat, Feb 11, 2023, 2:00 PM

 

https://www.stubhub.com/cats-touring-norfolk-tickets-2-11-2023/event/151176595/?quantity=1

 

https://www.ticketmaster.com/cats-touring/event/01005C8EDE13640C?brand=seven&refArtist=K8vZ91713h0

 

Thank you

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add map on this event:

 

Event Name: Indiana Pacers Parking
Event Date & Time: 01/24/23  7:00 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-indiana-pacers-indianapolis-tickets-1-24-2023/event/1503...
Primary Link:  https://www.parkwhiz.com/gainbridge-fieldhouse-parking/chicago-bulls-at-indiana-pacers-1235937/

 

Thank you !

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, change Floor sections to General Admission on Stubhub map for below event:
Jerry Harrison
Boulder Theater, Boulder, CO
February 17, 2023, 8:00 PM

 

Stubhub link: https://www.stubhub.com/jerry-harrison-boulder-tickets-2-17-2023/event/151196252/

 

Primary ticket provider link: https://tix.axs.com/DrsuCQAAAADsYm58AAAAAADK%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...

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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add map on this event:

 

Event Name: Jesus Christ Superstar
Event Date & Time: 4/23/23 @ 1pm
Stubhub Link: https://www.stubhub.com/jesus-christ-superstar-new-haven-new-haven-tickets-4-23-2023/event/150538332...
Primary Link: https://www.stubhub.com/jesus-christ-superstar-new-haven-new-haven-tickets-4-23-2023/event/150538332...

 

Thank you !

Reply
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Community Log-In Changes May 1st
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Read about the changes here