StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou · ‎02-17-2023

Hi team,

Please, replace map of below event, see primary ticket provider link for reference:

David Cross
Corona Theatre, Montreal, QC
April 23, 2023, 8:00 PM

Stubhub link: https://www.stubhub.com/david-cross-montreal-tickets-4-23-2023/event/151316490/

Primary ticket provider link: https://www.ticketmaster.ca/david-cross-montreal-quebec-04-23-2023/event/31005D89C5ED4480

Brace · ‎02-17-2023

For the April 1, Nathaniel Rateliff show at David Geffen Hall

When trying to sell Orchestra tickets, you can not type in a Row after Selecting Ochestra from the drop down listing.

Other sections do allow Row.

Thank you

Rachelle22 · ‎02-17-2023

Hi Team,
Seeking your assistance to change Section General Admission Balcony to Balcony Reserved for below event:
Event Name: City Morgue
Venue: The Fillmore Silver Spring|Silver Spring, M
Event Date & Time: May 12, 2023, 8:00 PM
Stubhub Link: https://www.stubhub.com/city-morgue-silver-spring-tickets-5-12-2023/event/151298360/?
Primary Link: https://concerts.livenation.com/event/15005D828CEC4D19

Mauflores · ‎02-17-2023

Hi Team,

Seeking your assistance to update the stubhub map and add BALCONY AND GALLERY GENERAL ADMISSION:

Event Name: Big Thief

Venue: Orpheum Theatre - New Orleans

Event Date & Time: Fri, Feb 17, 2023, 9:30 PM

Stubhub Link: https://skybox.vividseats.com/inventory/sold?eventId=4106579

Primary Link:https://www.ticketmaster.com/event/1B005CC4B00C5A50

Lotusjoyce · ‎02-17-2023

Hi Team,

Please update the Gold, Rear and Front Orchestra section into General Admission Floor section in Stubhub map, refer to the picture and event details below. Thank you

Underoath
Rialto Theatre Tucson | Tucson, AZ
Mon, Mar 27, 2023, 7:00 PM

Stubhub link:

https://www.stubhub.com/underoath-tucson-tickets-3-27-2023/event/151320309/?quantity=0

Primary link:

https://www.ticketmaster.com/event/19005D8CA30217B1?irgwc=1&clickid=TySwrqUdFxyNW8Rz4TzymxDMUkAw1fQ3...

Correct Map: