- Event Name
- Event Date
- Link to the event on our site
- A link to a correct map (if you have one)
We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.
We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.
Rest assured, if it's being posted here, it is being reported right away.
Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.
Thank you!
What can I submit? |
|
What should I NOT submit? |
|
Will I get a follow up? |
No, all requests are reported automatically. |
How are my Requests prioritized? |
Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date. |
12-06-2019
Bruce Springsteen at Wrigley Field
9 August 2023
https://www.stubhub.com/bruce-springsteen-chicago-tickets-8-9-2023/event/151473139/?quantity=0
In the clickable/usable of Wrigley Field, every section in the 200s (sections 203 thru 232), the map presents a "user problem". For some reason, the programming/mapping has separated each section into segments. And when a user selects a certain section by the section number, only a portion of the section shows. Why? Because the section has been split into smaller sections 0 none with a number showing, no way for the user to know it exists. The net result is a seller doesn't have their tickets shown nor does a buyer know they're available,
For example, when one zooms in on the Wrigley Field map to view section 205, you will see the number 205 and (presumptively) select that section to view seats. What the user does not know - and the map does not indicate - are a small rectangle to the right of the "205 section" and a triangle-like shape to the left - BOTH of which are actually 205 seats but are not included when you select the larger 205 section. in this case, there are 24 (TWENTY-FOUR!!!!) rows in section 205 separated from the main section. In 205 alone, that could be be 156 seats not included when the user selects what he or she believes is the entire availability listing of 205.
And that's for 27 sections in the 200s (meaning potentially 4000 seats not "showing") as well as sections around the stadium with similar errors (eg. sections 6, 7, 15-22, 30, 31) where there are lines/separations when there shouldn't be.
The answer is simple - when the user selects a number/section, they should see EVERY ROW, EVERY SEAT.
There should be separations, there should be no delineations. The section is the section, there are no dividers.
Hi Team,
Please update unavailable event map on Stubhub
Stubhub Link:
Primary Link:
https://event.etix.com/ticket/online/performanceSale.do?performance_id=8164893&method=restoreToken
Event Name : Colin Hay
Event Date : April 7th
Venue : The Sound
City : Del Mar , Ca.
Link to correct mapping : ticketmaster.com
floor is seated not general admission , on the current map it shows GA and it should be seated .
Hi Team,
Seeking your assistance to add Floor General Admission on the event map for the below event:
Event Name: NAV
Venue: MGM Music Hall at Fenway|Boston, MA
Event Date & Time: Fri, Feb 24, 2023, 8:00 PM
StubHub Link: https://www.stubhub.com/nav-boston-tickets-2-24-2023/event/151305492/?quantity=2
Primary Link: https://www.ticketmaster.com/event/01005D82E43D98E8?irgwc=1&clickid=2wLwgxyeexyNW8Rz4TzymxDMUkA2nu06...
Hi Team,
Seeking your assistance to add Floor Sections 101, 102, and 103 for the below event;
Event Name: Riverdance
Venue: Findlay Toyota Center|Prescott Valley, AZ
Event Date & Time: Tue, May 02, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/riverdance-prescott-valley-tickets-5-2-2023/event/151186637/?quantity=2
Primary Link: https://www.ticketmaster.com/event/19005B4CDB2A341C
StubHub - please stop with all the little ridiculous errors! Jerry Harrison & Adrian Belew REMAIN IN LIGHT on 2/26 has all the listings for Orchestra Right, Orchestra Center and Orchestra Left missing the Orch from the section names so it is showing estra Right, estra Center and estra Left (all missing the Orch). It makes no sense whatsoever why this kind of stuff keeps happening.
The seating map for The Convocation Center in Athens, Ohio is incorrect. It had been correct for years and it now appearing as entirely General Admission: https://www.stubhub.com/the-convocation-center-tickets/venue/130085041/
Event on February 21: https://www.stubhub.com/ohio-bobcats-basketball-athens-tickets-2-21-2023/event/150485548/
Correct seating chart: https://sportstrips.com/ohio-bobcats-tickets-hotels-near-the-convocation-center-ohio-university/
Hi Team,
Please update sections 1-6 to Floor section only on Stubhub event map.
Kindly refer to primary link provided.
Stubhub Link:
Primary Link: