StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Needleinthhay · ‎03-03-2023

This event has a pit section, but the map doesnt show it. Can you please update it to show the pit

https://www.stubhub.com/intocable-phoenix-tickets-10-14-2023/event/151460949/

Here is the venue website that shows the pit

https://www.etix.com/ticket/online/performanceSale.do?method=restoreToken&country=US&language=en&per...

It shows "unavailable" when you click on the pit only because its sold out,not because there arent seats in it.

aj123 · ‎03-03-2023

Hi Team,

Kindly make the stubhub map interactive for this event, 1776 06/25/2023. Below is the primary link for your reference.

Primary Link: https://cart.tpac.org/11853/11924
Stubhub Link: https://www.stubhub.com/1776-the-musical-nashville-nashville-tickets-6-25-2023/event/105288364/?

Thank you!

aj123 · ‎03-03-2023

Hi Team,

Kindly make the stubhub map interactive for this event, 1776 06/24/2023. Below is the primary link for your reference.

Primary Link: https://cart.tpac.org/11853/11922?queueittoken=e_tpacwebwaitingroom22~q_1f40a34c-7f4f-4030-8bd7-2eb1...

Stubhub Link: https://www.stubhub.com/1776-the-musical-nashville-nashville-tickets-6-24-2023/event/105289046/?

Thank you!

cmjnc · ‎03-03-2023

Please correct the AT&T Stadium (Arlington, TX) mapping so that all rows for Section 327 are available to select for selling - specifically Row 9. My listing shows no row because row 9 is not an available option to choose. This will definitely reduce the chances of someone purchasing my ticket for the 3/31 Taylor Swift concert.

aj123 · ‎03-03-2023

Hi Team,

Kindly make the stubhub map interactive for this event, Come From Away 07/30/2023. Below is the primary link for your reference.

Primary Link: https://tickets.playhousesquare.org/online/mapSelect.asp

Stubhub Link: https://www.stubhub.com/come-from-away-cleveland-cleveland-tickets-7-30-2023/event/151194234/

Thank you!

aj123 · ‎03-03-2023

Hi Team,

Kindly make the stubhub map interactive for this event, Come From Away 07/29/2023. Below is the primary link for your reference.

Primary Link: https://tickets.playhousesquare.org/online/mapSelect.asp

Stubhub Link: https://www.stubhub.com/come-from-away-cleveland-cleveland-tickets-7-29-2023/event/151193937/

Thank you!

cmjnc · ‎03-03-2023

Can you please add Row 9 as an option for Section 327 for this show? It's not available to choose from, which means my listing shows no row. All row numbers should be listed.