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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Julieta Venegas 11/2/23 8PM

 

NO MAP ON SITE

 

Link to the event from Stubhub:

https://www.stubhub.com/julieta-venegas-los-angeles-tickets-11-2-2023/event/151496391/


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/julieta-venegas-los-angeles-california-11-02-2023/event/0B005E51EE69317...

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting map seat for the event below:

Kenny Sebastian

Kennedy Center Family Theater|Washington DC, DC

Sat, Mar 25, 2023, 7:00 PM

 

https://www.stubhub.com/kenny-sebastian-milwaukee-tickets-3-25-2023/event/151482088/?quantity=2

 

https://www.kennedy-center.org/whats-on/explore-by-genre/comedy/2022-2023/kenny-sebastian/

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mariefe_madrid
Stagehand

Re: Map Errors on Site

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Chelle22
Zamboni Driver

Fit For A King 03/12/23

Hi Team,
Seeking your assistance to update event map (Standing and Balcony Sections only) for below event:
Event Name: Fit For A King
Venue: Theatre of Living Arts|Philadelphia, P
Event Date & Time: Mar 12, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/fit-for-a-king-philadelphia-tickets-3-12-2023/event/151298425/
Primary Link: https://concerts.livenation.com/event/02005D71B52A6838?

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update not interactive event map on Stubhub

Stubhub Link:

The Book of Mormon - Denver Tickets - StubHub

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Chelle22
Zamboni Driver

The Book Of Mormon 06/30/23

Hi Team,
Seeking your assistance to make event map interactive for below event:
Event Name: The Book Of Mormon
Venue: Buell Theatre|Denver, C
Event Date & Time: Jun 30, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/the-book-of-mormon-denver-denver-tickets-6-30-2023/event/151203203/
Primary Link: https://tickets.denvercenter.org/Online/default.asp?

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update not interactive event map on Stubhub.

 

Stubhub Link:

Wicked Denver Tickets - StubHub

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

LISTING NOT MAPPING, map sections are not interactive, please fix

 

Les Miserables
Buell Theatre | Denver, CO
Thu, May 11, 2023, 7:30 PM

 

https://www.stubhub.com/les-miserables-denver-denver-tickets-5-11-2023/event/151202979/?quantity=0&p...

 

https://tickets.denvercenter.org/Online/mapSelect.asp

 

Thank you 

 

 

 

 

 

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Harriscom
Team Mascot

section not listed to sell tickets

For the last six days I have been trying to sell tickets to the players championship on March 12 in Deck 01. The section is not listed and everyday I have called to get updates when the section will be added. Now with only five days remaining to sell tickets, stubhub continues not to solve my problem despite countless promises to do so. Any suggestions??

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Harriscom
Team Mascot

Re: section not listed to sell tickets

10 days and counting, StubHub has not resolved this issue. Section continues not to be listed making selling impossible. Customers beware, this makes using them again questionable
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