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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

sparkasse
Zamboni Driver

Re: Map Errors on Site

Reposting since it's been 4 weeks & it still hasn't been fixed.

 

Skinny Puppy at McMenamins Crystal Ballroom 5/8/23 - Need reserved "balcony / mezzanine" section added.
 
 

I'm trying to sell a reserved balcony/mezzanine ticket for the Skinny Puppy show on May 8, 2023 at McMenamins Crystal Ballroom in Portland, OR but the only listing options are for General Admission tickets.  There is no reserved balcony option available for sellers.  Can you please add this section so that I can list my tickets? 

 

I've included the Etix listing for the show below so that you can see where the venue notes that there are a "Limited amount of mezzanine seats available for purchase for patrons 21+ only". 

 

I've also included a screenshot of the balcony/floorplan for a different Crystal Ballroom show (Ride/Charlatans) showing the correct layout.

 

Edited to include Stubhub event link for the show:  https://www.stubhub.com/skinny-puppy-portland-tickets-5-8-2023/event/151458828/

 

Thanks!

SP.jpg

balc.jpg

 

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Kindly update Stubhub map and  add sections 101,102,103,201,202 and 203 to match the map on the  primary market with link below for reference:

 

 

https://www.etix.com/ticket/p/6169856/sam-hunt-oklahoma-city-the-zoo-amphitheatre?cobrand=zooamp

 

 

Thanks,

Jonamap0309.png

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coop2391
Pit Crew

Re: Map Errors on Site

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coop2391
Pit Crew

Re: Map Errors on Site

Can you add reserved seating to the main floor for Felipe Esparza on 04/21/23 in Chicago, IL?

 

https://www.stubhub.com/felipe-esparza-chicago-tickets-4-21-2023/event/151527718/?

 

https://www.axs.com/events/469145/felipe-esparza-tickets?q=felipe

 

vic.PNG

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Chelle22
Zamboni Driver

Rodeo Austin - Lainey Wilson 03/24/23

Hi Team,
Seeking your assistance to add Section Standing Room Only for below event:
Event Name: Rodeo Austin - Lainey Wilson
Venue: Rodeo Austin|Austin, TX
Event Date & Time: Mar 24, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/lainey-wilson-austin-tickets-3-24-2023/event/151397374/
Primary Link: https://rodeoaustin.com/fair-rodeo/rodeo-concerts/live-music-events/

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Quiennie
Zamboni Driver

Re: Map Errors on Site


Hi Team,

Please update map on Stubhub for this event:

 

RuPaul's Drag Race LIVE! Las Vegas
Sat 17 Jun 2023 21:30
Flamingo Showroom at Flamingo Las Vegas, Las Vegas, Nevada

Stubhub Link: https://www.stubhub.com/rupauls-drag-race-las-vegas-tickets-6-17-2023/event/151177264/?quantity=0

Primary Link: https://www.ticketmaster.com/event/02005E629E7C4618


Thanks,

Quiennie

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update incorrect sec. Pit GA to Pit 1 and Pit 2. Kindly refer to primary link provided.

 

Stubhub Link:

RuPaul's Drag Race Tickets - StubHub

 

Primary Link:

RuPaul's Drag Race Werq The World Tour 2023 Tickets Jul 14, 2023 08:00 PM Phoenix, AZ | Live Nation

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susan5
Zamboni Driver

Re: Map Errors on Site

Hi team,

Please, add sections 100 and 200 level for below event:
Bert Kreischer

Brookshire Grocery Arena|Bossier City, LA

Sat, Apr 01, 2023, 7:00 PM

 

CORRECT STUBHUB LINK:

https://www.stubhub.com/bert-kreischer-bossier-city-tickets-4-1-2023/event/150566916

Primary ticket provider link:
https://www.ticketmaster.com/event/1B005D53883C1DA5

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add the map for this event:

Event Name: Judah and the Lion

Venue: The Blue Note - MO

Event Date & Time: Thu, Apr 13, 2023, 8:00 PM

Primary Link: https://www.ticketmaster.com/event/06005D7DE06172FD?irgwc=1&clickid=2wLwgxyeexyNW8Rz4TzymxDMUkA27q3e...juda.JPG

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wPDbxbrW
Team Mascot

Re: Map Errors on Site

NCAA Men's Basketball Tournament.  Des Moines, IA Session 1

https://www.stubhub.com/ncaa-division-i-men-s-basketball-tournament-des-moines-tickets-3-16-2023/eve...

 

Section 124 does not have any Row letters available to select on the drop down when selling.  

 

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