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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting map seat for the event below:

 

Brian Regan

Palace Theatre Manchester|Manchester, NH

Thu, Jun 22, 2023, 7:30 PM

 

https://www.stubhub.com/brian-regan-manchester-tickets-6-22-2023/event/151745187/?quantity=2

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update map seat for the event below:

 

Volbeat

SaskTel Centre|Saskatoon, SK

Tue, Jul 18, 2023, 7:00 PM

 

https://www.stubhub.com/volbeat-saskatoon-tickets-7-18-2023/event/151690828/?quantity=2

 

https://www.ticketmaster.ca/volbeat-servant-of-the-road-tour-saskatoon-saskatchewan-07-18-2023/event...

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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

Larry June
Jun 01 • Thu • 8:00PM • 2023
The Depot, Salt Lake City, UT


Stubhub Link: https://www.stubhub.com/larry-june-salt-lake-city-tickets-6-1-2023/event/151607760/

Primary Link: https://concerts.livenation.com/larrys-market-run-2023-salt-lake-city-utah-06-01-2023/event/1E005E70...


Thanks,

Quiennie

Reply
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ticketmvp
Olympian

NHRA Thunder Valley Nationals (June 9-11) has Bristol Motor Speedway seating chart but should be Bristol Dragway

NHRA Thunder Valley Nationals (all 4 events) at Bristol Motor Speedway and Dragway June 9-11 have incorrect seating charts. The current seating chart is for the Bristol Motor Speedway. These are NHRA races taking place at the Bristol Dragway and should have the Dragway seating chart as shown on Ticketmaster. Please have this corrected asap as I don't even understand how the incorrect map has been up all this time.

 

Bristol Dragway seating chartBristol Dragway seating chart

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Please update StubHub map and add VIP Section for this event CAIFANES 06/01/2023 8PM  Show and see link and photo below for reference;

 

https://www.etix.com/ticket/online/performanceSale.do?method=selectPerformance&performance_id=759233...

 

 

MAP Pattern.PNG

 

Thanks, 

Jona

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cath16
Zamboni Driver

Re: Map Errors on Site

Hi please update SH map for Baby Rose Sun, May 28, 2023, 7:00 PM, see below photo for reference, thank you! 

 

https://www.ticketmaster.com/event/10005E8DF4954CC1

Screenshot 5-16-2023 10-17-49 AM.png

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Please, add Lot A for below Parking event:
PARKING PASSES ONLY Peter Frampton
Ameris Bank Amphitheatre Parking, Alpharetta, GA
June 27, 2023, 8:01 PM

 

STUBHUB LINK: https://www.stubhub.com/parking-passes-only-peter-frampton-alpharetta-tickets-6-27-2023/event/151669...

 

Primary ticket provider link: https://concerts.livenation.com/included-parking-peter-frampton-alpharetta-georgia-06-27-2023/event/...

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Mauflores
Stagehand

Missing section on stubhub

Hi Team,

Asking for your assistance in adding VIP GENERAL ADMISSION for this event:

Event: Carl Cox
Venue: Factory 93
Date: Sat, Oct 21, 2023, 4:00 PM

Stubhub Link: https://www.stubhub.com/carl-cox-los-angeles-tickets-10-21-2023/event/151765817/?clickref=1101lwMZL2...
Primary Link: https://factory93.frontgatetickets.com/event/wwlf7lpdu0rktf2r

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katzbautista
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please update Stubhub Floor map clickable

 

Event Name: Siddhartha
Event Date: 10/20/2023
Issue to Resolve: Floor map to be clickable
Primary Map Link: https://concerts.livenation.com/siddhartha-us-tour-2023-atlanta-georgia-10-20-2023/event/0E005E49C5C...

 

Thanks,

 

Katz

Reply
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katzbautista
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Event Name: Siddhartha 
Event Date: 6/7/2023
Issue to Resolve: Update floor map
Primary Map Link: https://concerts.livenation.com/siddhartha-us-tour-2023-houston-texas-06-07-2023/event/3A005E4915CEA...
 

katzbautista_0-1684281638156.png

 

Thank you,

 

Katz

Reply
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Read about the changes here