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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

teddylegend
Umpire

Re: Map Errors on Site

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ticketnerds
Rookie

Re: Map Errors on Site

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EWE
New User
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cassandreolson
Stubber

Re: Map Errors on Site

6274568417

https://www.ticketmaster.com/event/0F005E93EBDC4B94


Event Name Aerosmith

- Event Date Date : 28-Nov-2023 7:00 PM

- Link to the event on our site
https://www.stubhub.com/aerosmith-seattle-tickets-11-28-2023/event/151744426/?quantity=2

- A link to a correct map (if you have one)

 

What buyer saw- section PIT

what seller imputed on listing-section FLOOR

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Mauflores
Stagehand

Map error

Hi Team,

Asking for your assistance in updating the section for this event into GENERAL ADMISSION and Premium Banquette.

Event:Carlos Ballarta (21+ Event)
Venue: San Jose Improv
Date:Sat, May 27, 2023, 9:30 PM

Stubhub Link:https://www.stubhub.com/carlos-ballarta-san-jose-tickets-5-27-2023/event/151762381/?clickref=1101lwN...

Primary Link: https://www.ticketweb.com/event/carlos-ballarta-en-espaol-san-jose-improv-tickets/12882895

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jakeong
Team Mascot

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the map for this events

Event: A Mei
Venue: Axiata Arena , Kuala Lumpur
Date:Sat, AUG 25 & 26, 2023, 8:00 PM

Stubhub Link:https://www.stubhub.com/a-mei-kuala-lumpur-tickets-8-25-2023/event/151766551/

https://www.stubhub.com/a-mei-kuala-lumpur-tickets-8-26-2023/event/151766708/

 

Primary Link: https://www.ticket2u.com.my/event/30994?r=bb

 

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to activate the map seat for the event below:

Goth Babe

The Sound - Del Mar|Del Mar, CA

Sat, Sep 23, 2023, 8:00 PM

 

https://www.stubhub.com/goth-babe-del-mar-tickets-9-23-2023/event/151803706/

https://www.ticketmaster.com/event/0A005EAF98691FB3?irgwc=1&clickid=WXKX4zRs8xyNT1lS6%3AQbdSECUkAXZJ...

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cath16
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting to please activate map for the ff event below

 

Goth Babe

The Sound - Del Mar|Del Mar, CA

Sat, Sep 23, 2023, 8:00 PM

 

attached are links for your reference, thank you!

 

https://www.stubhub.com/goth-babe-del-mar-tickets-9-23-2023/event/151803706/

 

https://www.ticketmaster.com/event/0A005EAF98691FB3?irgwc=1&clickid=WXKX4zRs8xyNT1lS6%3AQbdSECUkAXZJ...

 

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cath16
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

Requesting to please fix/add map for the ff event below 

Three Dog Night (21+ Event)

Harrahs Cherokee Resort Event Center Cherokee, NC

Sat, Jul 22, 2023, 7:30 PM
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance for a follow-up to add map for this event:

Event: Jon Pardi
Venue: Portneuf Health Trust Amphitheatre
Date: Sat, May 27, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/lauren-daigle-glendale-tickets-11-11-2023/event/151600805/?clickref=1011lwNN...

Primary Link: https://www.axs.com/events/475943/lauren-daigle-ticketsScreenshot 2023-05-18 200331.png

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