Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[angeldulce18]

Hi Team,

Please add missing Upper Pavilion GA section on Stubhub event map, Kindly refer to primary link provided.

Stubhub Link:

Illenium Tickets - StubHub

Primary Link:

Illenium Live Tickets Jul 20, 2023 Indianapolis, IN | Live Nation

[londonaxs]

These games are a huge payout but I cant list my tickets on stubhub because all 3 have the wrong venue, the wrong map, and only allow GA listings.  Ticket utils has 2 of the games but neither of them are right either.  Games start saturday and this needs addressed asap.  There has been a wake forest map all season.

https://www.stubhub.com/wake-forest-baseball-park-tickets/venue/130096604/

[simonmartin]

Event: Canada Grand Prix F1 2023

Date: June 16-18, 2023

Mapping errors: Grandstand/section/row/seats

Wrong: https://www.stubhub.ca/formula-1-global-montreal-tickets-6-16-2023/event/150379366/?quantity=2&secti...

Right: https://www.2tickets.ca/en/events/canadian-grand-prix-2023-montreal-circuit-gilles-villeneuve-2023-0...

[Indiana_Jones]

For Tool in Boston on Wed Nov 15 at the TD Garden, please add the reserved floor sections. Thank you.

Stubhub: https://www.stubhub.com/tool-boston-tickets-11-15-2023/event/151873325/?quantity=2

Ticketmaster: https://www.ticketmaster.com/tool-boston-massachusetts-11-15-2023/event/01005EBED682B34B

[fulfillment]

Hi, please update the seat map to this event happening next week:

Sam Breton

Jun 14 • Wed • 8:00PM • 2023

Centre des Arts Juliette-Lassonde|Saint-Hyacinthe, QC

https://www.stubhub.com/sam-breton-saint-hyacinthe-tickets-6-14-2023/event/151644850/

Thanks.

[lotus_gaymarie]

Event:  Hardy 6/15/23

No map on site.  Kindly include ADA and Platinum sections.

Link to the event on StubHub.com:

https://www.stubhub.com/hardy-pittsburgh-tickets-6-15-2023/event/151812360/

Link to the event from the primary ticket provider:

https://www.axs.com/events/486705/hardy-tickets?q=Hardy+

[katzbautista08]

Event Name: Hardy
Event Date: 6/15/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://tix.axs.com/cMu3DQAAAACOm%2fyOAAAAAADQ%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fA0FYUwD%2f%2f%2f%2f%2f%2...
Screenshot of SH error:

Thank you!

[katzbautista08]

Event Name: Sting
Event Date: 10/7/23
Issue to Resolve: Please add actual map
Primary Map Link: https://www.ticketmaster.com/sting-hollywood-california-10-07-2023/event/0B005E87708B0F69
Screenshot of SH error:

Thank you!

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this event, the ORCHESTRA LEFT and RIGHT showing wrong section when you click it. attaching screen shot on this email:

Event:Maria Jose 
Venue: The Plaza Theatre Performing Arts Center
Date: Fri, Nov 17, 2023, 8:30 PM

Stubhub Link: https://www.stubhub.com/maria-jose-el-paso-tickets-11-17-2023/event/151825015/?clickref=1011lwQD2wKE...

Primary Link: https://www.ticketmaster.com/maria-jose-libertad-us-tour-2023-el-paso-texas-11-17-2023/event/0C005EA...