Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Asking for your assistance for a follow-up to update the map for this event:

Event: Two Friends
Venue:Coca-Cola Roxy Theatre
Date: Fri, Jun 30, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/two-friends-atlanta-tickets-6-30-2023/event/150585291/?clickref=1101lwNAsbI5...

Primary Link:  https://concerts.livenation.com/two-friends-atlanta-georgia-06-30-2023/event/0E005D4AB05857CD?_gl=1*... 

[fulfillment]

Can you please update the seat map of this event:

Koe Wetzel
Jun 30 • Fri • 7:00PM • 2023
Water Works Park Amphitheater, Des Moines, Iowa

https://www.stubhub.com/koe-wetzel-des-moines-tickets-6-30-2023/event/151414293/?sections=1630383&ti...

 

Primary Map:

 

https://www.ticketmaster.com/event/Z7r9jZ1AdqbGe

[fulfillment]

Can you please update the seat map of this event particularly sections B2 an B6

so we can broadcast correctly. Thanks

Burna Boy

Citi Field | New York, NY

Sat, Jul 08, 2023, 7:00 PM

https://www.stubhub.com/burna-boy-flushing-tickets-7-8-2023/event/151638486/

Primary Map:

https://www.ticketmaster.com/burna-boy-love-damini-queens-new-york-07-08-2023/event/1D005E7F848C1C17

[fulfillment]

- Event Name: Audra McDonald

- Event Date: OCT 6, 2023

- Link to the event on our site: https://www.stubhub.com/audra-mcdonald-chicago-tickets-10-6-2023/event/151943159/

- A link to a correct map: https://www.lyricopera.org/ace-configuration/smartseat-reserve/?itemNumber=18375#/filters

[JONA]

Missing Section

Hi Team,

Please add the missing section GOLD for below event.

Darius Rucker Live

Kidd Brewer Stadium

Boone, NCSat,

Jul 29, 2023, 7:30 PM

Stubhub Link : https://www.stubhub.com/darius-rucker-boone-tickets-7-29-2023/event/151423871/

Primary Ticket Provider Link: https://appstatesports.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo

Thanks,

Jona

[JONA]

Missing Section

Hi Team,

Please add the missing section GOLD for below event.

Darius Rucker Live

Kidd Brewer Stadium

Boone, NCSat,

Jul 29, 2023, 7:30 PM

Primary Ticket Provider Link:  https://appstatesports.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AATHLETICS%3ASE23...

Thanks,

Jona

[mariefe_madrid]

Hi Team,

Please add the missing section GOLD for below event.

Darius Rucker Live
Kidd Brewer Stadium Boone, NCSat,
Jul 29, 2023, 7:30 PM

Stubhub Link : https://www.stubhub.com/darius-rucker-boone-tickets-7-29-2023/event/151423871/

Primary Ticket Provider Link: https://appstatesports.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AATHLETICS%3ASE23...

[Duck]

- Maestro of the Movies: John Williams with the LA Philharmonic

- Jul 08 • Sat • 8:00PM • 2023

- https://www.stubhub.com/john-williams-hollywood-tickets-7-8-2023/event/151458015/?quantity=2

- The map isn't clickable and you are not able to look at particular sections for available tickets

[katzbautista08]

Event Name: Two Friends 6/29/2023
Event Date: 6/29/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://www.ticketmaster.com/two-friends-north-charleston-south-carolina-06-29-2023/event/2D005D4AC7...
Screenshot of SH error:

Thanks!

[CindiCC]

Taylor Swift July 23 Lumen Fields

Several sections - including 313 - do not show seat view in the app - while may other surrounding sections do so the seat view. Seat view for this section is also not in web site view at all, while it is for others