StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

katzbautista08 · ‎07-26-2023

Event Name: Coco Jones
Event Date: 9/3/23
Issue to Resolve: Please add actual map
Primary Map Link: https://www.axs.com/events/491197/coco-jones-tickets
Screenshot of SH error:

Thanks!

Whizzy3 · ‎07-26-2023

StubHub is showing two shows on October 21st, selling tickets to 5:00 and 7:00, any idea which one is right?

Mauflores · ‎07-26-2023

Hi Team,

Asking for your assistance in updating the information of the tickets showing on stubhub, these ticekts are GENERAL ADMISSION

Event: Dayseeker
Venue: Asbury Lanes
Date: Sat, Sep 09, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/dayseeker-asbury-park-tickets-9-9-2023/event/152016266/?clickref=1011lwXxqFr...

Primary Link: https://www.axs.com/events/492536/dayseeker-tickets

katzbautista08 · ‎07-26-2023

Event Name: Suki Waterhouse
Event Date: 8/3/2023
Issue to Resolve: Please add actual map and update to be clickable
Primary Map Link: https://tix.axs.com/5y8TFAAAAADnVrqGAAAAAADQ%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDEZpcnN0IEF2ZW51ZQD%2f%2f%...
Screenshot of SH error:

Thanks!