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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the information of the tickets showing on stubhub, these ticekts are GENERAL ADMISSION

Event: Dayseeker 
Venue: Asbury Lanes
Date: Sat, Sep 09, 2023, 7:30 PM

Primary Link:  https://www.axs.com/events/492536/dayseeker-tickets

Reply
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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Suki Waterhouse
Event Date: 8/3/2023
Issue to Resolve: Please add actual map and update to be clickable
Primary Map Link: https://tix.axs.com/5y8TFAAAAADnVrqGAAAAAADQ%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDEZpcnN0IEF2ZW51ZQD%2f%2f%...
Screenshot of SH error:

katzbautista08_0-1690418254608.png

Thanks!

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: EVERCLEAR 10/09/23

 

Kindly change Mezzanine section to Balcony GA Seated.

 

Link to the event on StubHub.com

https://www.stubhub.com/everclear-los-angeles-tickets-10-9-2023/event/151791667/?quantity=2


Link to the event from the primary ticket provider

https://concerts.livenation.com/everclear-with-the-ataris-los-angeles-california-10-09-2023/event/09...

 

Thanks

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please add SRO section to stubhub map for this event:

 

Thomas Rhett
United Center | Chicago, IL
Fri, Jul 28, 2023, 7:30 PM

 

https://www.ticketmaster.com/thomas-rhett-home-team-tour-23-chicago-illinois-07-28-2023/event/04005D...

 

https://www.ticketmaster.com/thomas-rhett-home-team-tour-23-chicago-illinois-07-28-2023/event/04005D...

 

Thank you

 

Screenshot 2023-07-27 163711.png

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly add General Admission 21+ section to Stubhub  map

 

Sullivan King
Fox Theatre Boulder | Boulder, CO
Fri, Aug 25, 2023, 9:00 PM

 

https://www.axs.com/events/486797/sullivan-king-with-kliptic-night-2-tickets

https://www.stubhub.com/sullivan-king-boulder-tickets-8-25-2023/event/152062361/

 

Thank you

Reply
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fulfillment
Stagehand

Update Seat Map

Please update the seat map of these event:

 

South Africa at US Womens National Soccer
TQL Stadium | Cincinnati, OH
Thu, Sep 21, 2023, 7:30 PM

 

SH:

https://www.stubhub.com/united-states-women-s-national-soccer-team-cincinnati-tickets-9-21-2023/even...

 

PRIMARY:

https://www.ticketmaster.com/us-womens-national-team-vs-south-cincinnati-ohio-09-21-2023/event/16005...

 

 

 

 

Reply
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fulfillment
Stagehand

Update Seat Map

Please update the seat map of these event:

 

Mary Chapin Carpenter (Rescheduled from 8/21/2022)

Greenfield Lake Amphitheater Wilmington, NC

Tue, Aug 08, 2023, 6:30 PM

 

SH:

https://www.stubhub.com/mary-chapin-carpenter-wilmington-tickets-8-8-2023/event/151515365/

 

PRIMARY:

https://concerts.livenation.com/mary-chapin-carpenter-wilmington-north-carolina-08-08-2023/event/2D0...

 

 

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in to update the map for this event:

Event: Whose Live Anyway
Venue: Northern Quest Casino
Date: Sun, Oct 08, 2023, 7:30 PM

Primary Link:  https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC23%3APAV... map.png

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please update the stubhub map for this event, see photo for reference. Thank you

 

Corinne Bailey Rae
Paramount Theatre Austin | Austin, TX
Fri, Sep 29, 2023, 7:00 PM

 

https://tickets.austintheatre.org/9931/9932

 

https://www.stubhub.com/corinne-bailey-rae-austin-tickets-9-29-2023/event/151948685/?

 

Screenshot 2023-07-31 201611.png

Reply
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Chelle22
Zamboni Driver

Jonathan Van Ness 09/21/23

Hi Team, 

Seeking your assistance to add event map for below event:
Event Name: Jonathan Van Ness
Venue: Capitol Center - New Hampshire, Concord, NH
Event Date & Time: Sep 21, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/jonathan-van-ness-concord-tickets-9-21-2023/event/151968639/
Primary Link: https://www.ccanh.com/show/jonathan-van-ness

Reply
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