cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

nordique
Waterboy

Re: Map Errors on Site

Eric Church 9/23/23

 

https://www.stubhub.com/eric-church-charlotte-tickets-9-23-2023/event/151377117/?quantity=2&sections...

 

My row does not post on my listing id 6463436880. I have a ticket in section 3 row H but the row does not populate- please help- I have called numerous times

Reply
Loading...
lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:  Martin Amini (21+ Event)  09/14/23 

 

Please make the event map interactive.

 

Link to the event on StubHub.com:

https://www.stubhub.com/martin-amini-san-jose-tickets-9-14-2023/event/151666242/?


Link to the event from the primary ticket provider:

https://www.ticketweb.com/event/martin-amini-san-jose-improv-tickets/13119185

 

Thanks!

Reply
Loading...
acmp
Rookie

Re: Map Errors on Site

Hi Team,
Please add the following event on Skybox:
The Anthem Washington DC, DC
Primary Link:
https://www.ticketmaster.com/an-intimate-evening-with-nathaniel-rateliff-washington-district-of-colu...

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Please update the options for this event and add:
GENERAL ADMISSION
GENERAL ADMISSION 21+

Duster
Showbox at the Market
Seattle, WA
Sat, Oct 28, 2023, 8:00 PM

Primary Link: https://www.axs.com/events/495380/duster-tickets

Reply
Loading...
Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please update the stubhub map for this event:

 

The map sections are General Admission and Liberty Lunch VIP

 

Local Natives
Stubbs BarBQ | Austin, TX
Sat, Sep 16, 2023, 7:00 PM

 

https://www.ticketmaster.com/local-natives-time-will-wait-for-austin-texas-09-16-2023/event/3A005EDB...

 

https://www.stubhub.com/local-natives-austin-tickets-9-16-2023/event/151778269/

 

Thank you 

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating then map and add 

WOODSTOCK LOT:

Event: South Carolina Gamecocks Football Parking
Venue: Williams-Brice Stadium Parking
Date: Sat, Sep 23, 2023, 1:00 PM

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Please update and add the map for this event:

Stephen Sanchez
The Factory in Deep Ellum
Dallas, TX
Sat, Nov 11, 2023, 8:00 PM
Stubhub Link:https://www.stubhub.com/stephen-sanchez-dallas-tickets-11-11-2023/event/151417285/?clickref=1011lxNx...

Primary Link: https://www.axs.com/events/466763/stephen-sanchez-tickets
map.png

Reply
Loading...
lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:  Night Before Christmas 12/10/23 @ 230pm

 

Kindly add Mezzanine and Balcony sections on the event map.

 

Link to the event on StubHub.com:

https://www.stubhub.com/the-nightmare-before-christmas-gothic-ball-bazaar-houston-tickets-12-10-2023...

 

 

Link to the event from the primary ticket provider:

https://cart.houstonsymphony.org/12302/12303

 

Thanks!

Reply
Loading...
lotus_gaymarie
Stagehand

Re: Map Errors on Site

Hi Team,

Please add section MEZZANINE and BALCONY for the below event.

 

Raiders of the Lost Ark

Jones Hall at Wortham Center| Houston, TX

Sat, Nov 04, 2023, 7:30 PM


Primary link : https://houstonsymphony.org/tickets/concerts/raiders-of-the-lost-ark-in-concert-2/


Stubhub link: https://www.stubhub.com/raiders-of-the-lost-ark-in-concert-houston-tickets-11-4-2023/event/152017962...

Reply
Loading...
pdavidson18
Waterboy

Re: Map Errors on Site

- Event Name: PARKING PASSES ONLY Bethune-Cookman Wildcats at Miami Hurricanes Football

- Event Date: Sept 14

- Link to the event on our site:

https://www.stubhub.com/parking-passes-only-miami-hurricanes-football-miami-tickets-9-14-2023/event/...

- A link to a correct map (if you have one): 

https://miamihurricanes.com/tickets/football-parking/

 

The green lot is missing on StubHub

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here