StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

JONA · ‎10-03-2023

Hi Team,

Please update event name on StubHub as Jhene Aiko 12/02/2023 not a Prepaid Pass Only as showing at this moment. Below is a primary link for reference of the show:

https://www.ticketmaster.com/jhene-aiko-oakland-california-12-02-2023/event/1C005F32E4D6374B

Thanks,

Jona

mrapt102 · ‎10-03-2023

EVENT NAME - NF

EVENT DATE: 5/26/24 at 8p

WRONG MAP - https://www.stubhub.com/nf-jacksonville-tickets-5-26-2024/event/152340493/?quantity=4&sections=&tick...

CORRECT MAP: https://www.ticketmaster.com/nf-hope-tour-jacksonville-florida-05-26-2024/event/22005F34D1ACD807

aj123 · ‎10-03-2023

Hi Team,

Seeking your assistance to make the map interactive (clickable) for below event:

Event Name: How the Grinch Stole Christmas
Venue: Pioneer Center for the Performing Arts, Reno, NV
Event Date & Time: Nov 21, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/how-the-grinch-stole-christmas-reno-reno-tickets-11-21-2023/event/152387876/?
Primary Link: https://pioneercenter.com/Online/default.asp?BOparam::WScontent::loadArticle::permalink=Grinch&BOpar...

Thank you!

aj123 · ‎10-03-2023

Hi Team,

Seeking your assistance to update the event name to Jhene Aiko for below event:

Event Name: Jhene Aiko
Venue: Oakland Arena, Oakland, CA
Event Date & Time: Dec 02, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/jhene-aiko-oakland-tickets-12-2-2023/event/152361464/
Primary Link: https://www.ticketmaster.com/jhene-aiko-oakland-california-12-02-2023/event/1C005F32E4D6374B

Thank you!

Indiana_Jones · ‎10-03-2023

This is the 4th time contacting Stubhub to add the correct seating chart for the Kane Brown shows in Tampa, FL on Fri May 31, and Sat June 1 at Amalie Arena. Please update the seat map asap. Thank you.

https://www.stubhub.com/kane-brown-tampa-tickets-6-1-2024/event/152332822/?quantity=2

Ticketmaster: https://www.ticketmaster.com/kane-brown-tampa-florida-06-01-2024/event/0D005F32DD6C1080