Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[sec1958]

There is the Iowa at Northern Iowa women's basketball game Nov 12th.  There are listings in GA currently, but it gives me no option to put General Admission, any ideas appreciated!

[TeamStubHub]

So sorry for the trouble there. If you're seeing those listings on the site, it's likely that the seller that listed them manually entered GA as the section while listing rather than using a dropdown ( likely through an API ). We'll have our events team pull up that event and add that as a section in the dropdown as soon as possible. 

[katzbautista08]

Event Name: Atis Aslam 
Event Date: 11/5/23
Issue to Resolve: Please update map and add 3 sections BL, ML and Floor Left/Right
Primary Map Link: https://www.axs.com/events/492470/atif-aslam-tickets
Screenshot of SH error: 

Thanks!

[Shagg]

Please add map and allow for row selection in posting tickets for floor sections for the following event:

Blake Shelton
March 23, 2024
Glendale, AZ
Desert Diamond Arena

Map:

https://www.ticketmaster.com/blake-shelton-back-to-the-honky-glendale-arizona-03-23-2024/event/19005...

[Shagg]

Please add row selections to all floor sections for following event:

Blake Shelton
March 23, 2024
Glendale, AZ
Desert Diamond Arena

[RmOropesa]

Hi Team,

Seeking your assistance to add event map for the below event:

Event Name: Disney On Ice Parking
Venue: Prudential Center Parking|Newark, NJ 
Event Date & Time:  Wed, Nov 01, 2023, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-disney-on-ice-newark-newark-tickets-11-1-2023/event/1517... 

Primary Link: https://www.prucenter.com/events/disney-on-ice

[lotus_gaymarie]

Hi Team,

Please add section Avenida South Garage for the below event.

Luis Miguel Parking
Toyota Center - TX Parking|Houston, TX
Thu, Nov 02, 2023, 8:01 PM

Primary Link : https://www.parkwhiz.com/toyota-center-parking/luis-miguel-1322242/
Stubhub link : https://www.stubhub.com/parking-passes-only-luis-miguel-houston-tickets-11-2-2023/event/151754039/?q...

[mariefe_madrid]

Hi Team,

Requesting to update map seat for the event below:

Cirque Dreams Holidaze

BOK Center|Tulsa, OK

Wed, Nov 29, 2023, 7:30 PM

https://www.stubhub.com/cirque-dreams-tulsa-tickets-11-29-2023/event/151904522/?clickref=1100lxV4TBi...

Thank you!

[mariefe_madrid]

Hi Team,

Requesting to update map seat for the event below:

Blue October

Revel Entertainment Center|Albuquerque, NM

Sat, Nov 04, 2023, 8:00 PM

https://www.stubhub.com/blue-october-albuquerque-tickets-11-4-2023/event/152082284/?sections=1773889...

Thank you!

[mariefe_madrid]

Hi Team,

Requesting interactive map for the event below:

Monster Jam Parking

Spokane Arena Parking|Spokane, WA

Sun, Nov 05, 2023, 1:01 PM

https://www.stubhub.com/parking-passes-only-monster-jam-spokane-tickets-11-5-2023/event/151903406/

Thank you!