Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Beauty And The Beast  7pm
Event Date: 12/28/2023
Issue to Resolve: Please update time to 7pm
Primary Map Link: https://www.ticketmaster.com/event/02005EE6C3044BCA
Screenshot of SH error: 

Thanks!

[wdemille]

For the Soldier Field parking lot map, the South Lot Premium section is actually in the South Lot closest to the stadium.  It is VIP parking.  It is not in the premium section currently on the other side of the map.

[HBD]

ABBA LA / Bee Gees GOLD 

20 JUL SAT 19:30   I am unable to properly list. 

This map is not letting me list all details except for the pair I have in the PIT. As you can see by looking at others, they are listing, but without the rows. If I eliminate rows, I could list seat numbers. I won't do that. I have attached a scan of the page, as that furthest I can get.

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Drake White 7PM
Event Date:  4/20/2024
Issue to Resolve: Please update time to 7PM
Primary Map Link: https://www.ticketmaster.com/drake-white-the-bridge-tour-columbus-ohio-04-20-2024/event/05005F45CC19...
Screenshot of SH error: 

Thanks!

[JSClarke]

Taylor Swift in Toronto 2024
Listing shows sections that do not exist.
Existing listings are not showing up on site.
https://www.stubhub.ca/taylor-swift-toronto-tickets-11-23-2024/event/152129139/?quantity=2

[pr]

HERE IS LINK TO CORRECT SEATING CHART FOR LAUGEN DAIGLE AT IOWA STATE FAIR IN DES MOINES IOWA ON AUG 8TH.  MANY PEOPLE LISTING ON VIVID BECAUSE THEY HAVE CORRECT CHART.

https://www.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_method=...

[aj123]

Hi Team,

Seeking your assistance to add Chase Field Garage section for below event:

Event Name: Green Day Parking
Venue: Chase Field Parking, Phoenix, AZ
Event Date & Time: Sep 18, 2024, 5:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-green-day-phoenix-tickets-9-18-2024/event/152546669/?

Primary Link: https://www.parkwhiz.com/chase-field-parking/green-day-1384545/

Thank you!

[wrhayward]

The Maine Event Powered by MADE Hoops

January 5, 2024, 5:30 PM

https://www.stubhub.com/the-maine-event-portland-tickets-1-5-2024/event/152779900/

https://www.ticketmaster.com/the-maine-event-powered-by-made-portland-maine-01-05-2024/event/01005F6...

[aj123]

Hi Team,

Seeking your assistance to make the Balcony Right and Balcony Left sections interactive for below event:

Event Name: John Mellencamp
Venue: Overture Center - Overture Hall, Madison, WI
Event Date & Time: Mar 26, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/john-mellencamp-madison-tickets-3-26-2024/event/152532570/
Primary Link: https://tickets.overture.org/9628/9640

Thank you!

[aj123]

Hi Team,

Seeking your assistance to make the Balcony Right and Balcony Left sections interactive for below event:

Event Name: Three Dog Night
Venue: Bloomington Center for the Performing Arts, Bloomington, IL
Event Date & Time: Feb 29, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/three-dog-night-bloomington-tickets-2-29-2024/event/152676879/?quantity=2
Primary Link: https://www.ticketmaster.com/three-dog-night-bloomington-illinois-02-29-2024/event/07005F75D20937E6

Thank you!