Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Disney on Ice: Into the Magic

BMO Harris Bank Center | Rockford, IL

Sat, Jan 13, 2024, 3:00 PM

Kindly fix the event map, listings on sections 115-122 are not mapping to the correct section labels.

Link to the event on StubHub.com:

https://www.stubhub.com/disney-on-ice-into-the-magic-rockford-rockford-tickets-1-13-2024/event/15238...

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/04005F0B8E611773?wt.mc_id=EML_TMNT684568_1972264_0[PC_eventImage&...

Thanks!

[lotus_gaymarie]

Event:

Green Day Parking

Chase Field Parking | Phoenix, AZ

Wed, Sep 18, 2024, 5:31 PM

Kindly add CHASE FIELD GARAGE on the parking map.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-green-day-phoenix-tickets-9-18-2024/event/152546669/?

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/chase-field-parking/green-day-1384545/

Thanks!

[lotus_gaymarie]

Event:

The Avett Brothers Parking

PNC Arena Parking | Raleigh, NC

Sun, Dec 31, 2023, 8:01 PM

No map on site

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-the-avett-brothers-raleigh-tickets-12-31-2023/event/1522...

Link to the event from the primary ticket provider:
https://www.parkwhiz.com/pnc-arena-parking-3/the-avett-brothers-with-special-guest-marcus-king-13548...

Thanks!

[lotus_gaymarie]

Event:

Mariah the Scientist

The Strand Ballroom and Theatre - RI | Providence, RI

Fri, Apr 05, 2024, 7:00 PM

Kindly update the event map - please exclude Balcony sections.

Link to the event on StubHub.com:

https://www.stubhub.com/mariah-the-scientist-providence-tickets-4-5-2024/event/152677449/

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/57122979/mariah-the-scientistto-be-eaten-alive-tour-providence-the-str...

Thanks!

[matti58]

Hello.  Stubhub incorrectly has two event pages for the same Adam Ant show on March 27 in Indianapolis:

https://www.stubhub.com/adam-ant-indianapolis-tickets-3-27-2024/event/152700070/

https://www.stubhub.com/adam-ant-indianapolis-tickets-3-27-2024/event/152738598/

Could you please collapse them into one event page?  Thanks.

[mariefe_madrid]

Hi Team,

Requesting to update the map on the Stubhub for the event below:

Bulls Bands and Barrels

Kentucky Horse Park|Lexington, KY

Sat, Feb 10, 2024, 7:00 PM

https://www.stubhub.com/bulls-bands-and-barrels-lexington-tickets-2-10-2024/event/152809822/?quantit...

https://www.itickets.com/register/new/476139?

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to match the seated primary?

EVENT NAME: Limp Bizkit

EVENT DATE: 07/26/24 at 630p

STUBHUB LINK: https://www.stubhub.com/loserville-bethel-tickets-7-26-2024/event/152692381/?quantity=0&sections=601...

PRIMARY LINK: https://www.ticketmaster.com/loserville-2024-limp-bizkitbonesn8nofacecorey-feldmanriff-raff-bethel-n...

THANK YOU!!!

[websales]

Brian Regan @ McCoy Center, New Albany, OH Tue 4/9/2024 7:30 PM

Your map is missing Pit Center, Pit Left and Pit Right.

StubHub Link (missing pit): https://www.stubhub.com/brian-regan-new-albany-tickets-4-9-2024/event/152804799/

Primary: https://my.cbusarts.com/6567?queueittoken=e_cbusarts~q_f3dc0e0b-7228-45bd-9c04-ddaa87a7d0f4~ts_17042...

[websales]

Please add a seating chart for the Singletary Concert Hall, Lexington, KY.

SH Link: https://www.stubhub.com/john-crist-lexington-tickets-4-26-2024/event/152720713/?

Primary: https://www.etix.com/ticket/p/71703824/john-cristthe-emotional-support-tour-lexington-singletary-cen...

[websales]

Dustin Lynch @ MegaCorp Pavilion, Newport, KY Sat 4/27/24 6:30 PM

The GA Pit is not interactive on your map. Please update so customers can quickly find tickets they are looking to purchase.

SH Link: https://www.stubhub.com/dustin-lynch-newport-tickets-4-27-2024/event/152338596/?sections=&ticketClas...

Primary: https://tix.axs.com/cMu3DQAAAABHy4KVAAAAAAA5%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fA0FYUwD%2f%2f%2f%2f%2f%2f%...