StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mrapt102 · ‎01-24-2024

Hello,

Can you please have your floor update to match the primary?

EVENT NAME: Nate Bargatze

EVENT DATE: 6/16/24 at 7p

STUBHB LINK: https://www.stubhub.com/nate-bargatze-buffalo-tickets-6-16-2024/event/152941701/?clickref=1101lyccEh...

PRIMARY LINK: https://www.ticketmaster.com/nate-bargatze-the-be-funny-tour-buffalo-new-york-06-16-2024/event/00006...

THANK YOU!!

mrapt102 · ‎01-24-2024

Hello,

Can you please have your map updated to match the primary?

EVENT NAME: Nate Bargatze

EVENT DATE: 6/30/24 at 7p

STUBHUB LINK: https://www.stubhub.com/nate-bargatze-rosemont-tickets-6-30-2024/event/152941324/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/nate-bargatze-the-be-funny-tour-rosemont-illinois-06-30-2024/event/0400...

THANK YOU!!!

pmarenson · ‎01-24-2024

Please adjust the following to show a reserved floor-

Adam Ant

Fox Theatre, Oakland, CA

4/28/24 7:30PM

https://www.stubhub.com/adam-ant-oakland-tickets-4-28-2024/event/152946433/

https://www.ticketmaster.com/adam-ant-antmusic-2024-with-special-oakland-california-04-28-2024/event...

Thanks!

HBD · ‎01-24-2024

Hello. Besides the Indy 500, this race is one of the most popular on the Indy Car schedule. I'm hoping you can help facilitate this. Thank you
StubHub Maps are incorrect and are incomplete. There are many sections missing on the maps. Parking dates/maps are non-existent. I have used the request form multiple times for each single date, which takes up time and is frustrating because the listings don't post, or in this case, they are completely wrong, with the exception of Friday, which is a general admission day.
The Event Name: Acura Grand Prix of Long Beach

The Event Dates: April 19th-21st

Site Link on StubHub: https://www.stubhub.com/long-beach-grand-prix-tickets/grouping/52505

Link to Grand Prix Tickets for the assortment of admission tickets needed. https://www.gplb.com/tickets

Link to the Venue Map: https://www.gplb.com/circuit-map

mhayes0908 · ‎01-24-2024

Hello,

The following event: Acura Grand Prix of Long Beach, 3 Day Pass (4/19-4/21), Long Beach Road Course in Long Beach, CA does not have the map up. Below is the map. Please add the different seating sections. Right now my listings are able to be seen because this map is no correct.

https://www.tixr.com/groups/gplb/events/acura-grand-prix-of-long-beach-2024-82578

Thank you.

pmarenson · ‎01-25-2024

Please add the correct sections (Loft and Railing)

Sunny Day Real Estate

Irving Plaza, NY, NY

5/15/24 7PM

https://www.stubhub.com/sunny-day-real-estate-new-york-tickets-5-15-2024/event/152951787/

https://concerts.livenation.com/sunny-day-real-estate-diary-30th-new-york-new-york-05-15-2024/event/...

websales · ‎01-25-2024

Nate Bargatze @ Van Andel Arena, Grand Rapids, MI, Fri 6/14/24 7 PM

The stage is considered "in the round" on the floor of the arena. Please update the map ASAP. You may have customer service issues with how the map is currently set up on your site.

SH: https://www.stubhub.com/nate-bargatze-grand-rapids-tickets-6-14-2024/event/152941787/?sections=&tick...

Primary: https://www.ticketmaster.com/nate-bargatze-the-be-funny-tour-grand-rapids-michigan-06-14-2024/event/...