cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the FLOOR SECTION for this event. I included an actual map on this request:

Event: Cody Jinks and Turnpike Troubadours
Venue: Matthew Knight Arena
Date: Fri, Mar 08, 2024, 7:00 PM

 

Stubhub Link:  https://www.stubhub.com/turnpike-troubadours-eugene-tickets-3-8-2024/event/152587078/

Primary Link: https://www.ticketmaster.com/cody-jinks-turnpike-troubadours-eugene-oregon-03-08-2024/event/0F005F69... 1s.png

Reply
Loading...
websales
Rookie

Re: Map Errors on Site

Boyz II Men @ Hard Rock Cincinnati Outdoor Arena, Cincinnati, OH Sat 6/22/24 7:30 PM

 

Map is for the indoor venue at the Hard Rock Cincinnati, but it is at the outdoor venue.

 

SH Link: https://www.stubhub.com/boyz-ii-men-cincinnati-tickets-6-22-2024/event/152990819/

 

Primary: https://www.ticketmaster.com/boyz-ii-men-cincinnati-ohio-06-22-2024/event/16006033D81F58F2

Reply
Loading...
mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to the OUTDOOR ARENA?

 

EVENT NAME: Boyz II Men

EVENT DATE: 6/22/24 at 730p

 

STUBHUB LINK: https://www.stubhub.com/boyz-ii-men-cincinnati-tickets-6-22-2024/event/152990819/?quantity=0

 

PRIMARY LINK: https://www.ticketmaster.com/boyz-ii-men-cincinnati-ohio-06-22-2024/event/16006033D81F58F2

 

THANK YOU!!!

Reply
Loading...
mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to match the primary?

 

EVENT NAME: Rick Springfield

EVENT DATE: 5/2/24 at 8p

 

STUBHUB LINK: https://www.stubhub.com/rick-springfield-morton-tickets-5-2-2024/event/152985437/?quantity=0

 

PRIMARY LINK: https://www.ticketmaster.com/rick-springfield-morton-minnesota-05-02-2024/event/06006038C80552CE

 

THANK YOU!!!

Reply
Loading...
mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting to update map seat for the event below:

Treaty Oak Revival (18+ Event)

Stoneys Rockin Country|Las Vegas, NV

Fri, Mar 15, 2024, 10:00 PM

 

Treaty Oak Revival Tickets - StubHub

Treaty Oak Revival Tickets | Las Vegas, NV | Stoney's Rockin' Country (etix.com)

Thank you!

Reply
Loading...
lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:

Yacht Rock Revue
Clyde Theatre - IN Fort Wayne, IN
Fri, Feb 09, 2024, 8:00 PM
 
Kindly replace Loge sections with General Admisison Standing.
 
Capture.JPG
 
Link to the event on StubHub.com:
 
Link to the event from the primary ticket provider:

Thanks!
Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to change Section name for all Parking Section for below event. Please refer to the primary link provided below for the right section names. Kindly also make Section Early Parking (LOT E) interactive:

Event Name: Green Day Parking
Venue: PNC Music Pavilion Parking, Charlotte, NC
Event Date & Time: Aug 26, 2024, 8:01 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-green-day-charlotte-tickets-8-26-2024/ev[…]_ticketflippi...
Primary Link: https://concerts.livenation.com/event/2D005F61A6EA35DA?
 
Thanks!
Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Between the Buried and Me 0730PM
Event Date: 3/16/2024
Issue to Resolve: Please update time to 0730PM
Primary Map Link: https://www.axs.com/events/525851/between-the-buried-and-me-presents-the-colors-experience-tickets
Screenshot of SH error: 

katzbautista08_0-1706759752443.png

Thanks!

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the information of this event and please add the map, I included a copy of the actual map on this request. 

Event:Blackberry Smoke
Venue: 7 Clans First Council Casino Hotel
Date: Fri, May 10, 2024, 8:00 PM

 

Stubhub Link: https://www.stubhub.com/blackberry-smoke-newkirk-tickets-5-10-2024/event/152616429/

Primary Link:  https://www.ticketstorm.com/event/blackberrysmokeberightheretour/7clanscasinofirstcouncil/newkirk/29... map.png

Reply
Loading...
shoegaze45
Zamboni Driver

Re: Map Errors on Site

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here